IT Helpdesk & Operations Specialist

Bay-Mills-Indian-Community; Brimley (MI); On-site; USD 26,000 - 39,000; Full time

Job summary

Bay Mills Indian Community is seeking an IT Help Desk Assistant in Brimley, MI. This regular full-time role supports the IT department by answering calls, routing tickets, and assisting with end-user services.

The ideal candidate has a 2-year degree, basic computer knowledge, and strong customer service and communication skills. Proficiency with Microsoft Office and office equipment is expected. Flexible schedule and occasional travel may be required.

Qualifications

• Associate’s degree preferred; high school diploma required.
• Experience providing technical support by phone preferred.
• Proficiency in Microsoft Office Suite required.
• Strong customer service and communication skills required.

Responsibilities

• Answer incoming calls for the IT Department.
• Route helpdesk calls to technicians and update end-users on progress.
• Assist in opening and updating support tickets.
• Maintain licensing records and software billing.
• Process invoices and manage inventory of IT stock.
• Place orders to maintain stock levels and handle purchasing.
• Assist on-site vendors with compliance forms and hotel accommodations.
• Attend mandatory trainings offered by HR or Department Director.

Skills

Microsoft Office

Customer service

Communication

Phone support

Basic computer knowledge

Education

Associate’s degree in Accounting or Computer Sciences (2-year degree)

Tools

Office equipment

Job description

Bay Mills Indian Community is seeking an IT Help Desk Assistant in Brimley, MI. This regular full-time role supports the IT department by answering calls, routing tickets, and assisting with end-user services.

The ideal candidate has a 2-year degree, basic computer knowledge, and strong customer service and communication skills. Proficiency with Microsoft Office and office equipment is expected. Flexible schedule and occasional travel may be required.