IT Support Assistant

Bay-Mills-Indian-Community; Brimley (MI); On-site; USD 26,000 - 39,000; Full time

Job summary

Bay Mills Indian Community is seeking an IT Help Desk Assistant in Brimley, MI. This regular full-time role supports the IT department by answering calls, routing tickets, and assisting with end-user services.

The ideal candidate has a 2-year degree, basic computer knowledge, and strong customer service and communication skills. Proficiency with Microsoft Office and office equipment is expected. Flexible schedule and occasional travel may be required.

Qualifications

• Associate’s degree preferred; high school diploma required.
• Experience providing technical support by phone preferred.
• Proficiency in Microsoft Office Suite required.
• Strong customer service and communication skills required.

Responsibilities

• Answer incoming calls for the IT Department.
• Route helpdesk calls to technicians and update end-users on progress.
• Assist in opening and updating support tickets.
• Maintain licensing records and software billing.
• Process invoices and manage inventory of IT stock.
• Place orders to maintain stock levels and handle purchasing.
• Assist on-site vendors with compliance forms and hotel accommodations.
• Attend mandatory trainings offered by HR or Department Director.

Skills

Microsoft Office

Customer service

Communication

Phone support

Basic computer knowledge

Education

Associate’s degree in Accounting or Computer Sciences (2-year degree)

Tools

Office equipment

Job description

• Location 12140 WEST LAKESHORE DR,BRIMLEY, MI, 49715-9319,United States
• Base Pay $18.92 - $28.38 / Hour
• Employee Type Regular Full Time
• Required Degree 2 Year Degree

Contact information

• Phone [phone]
• Email [e-mail]

Description

ESSENTIAL FUNCTIONS:

1. Answers all incoming phone calls for the IT Department.

2. Routes helpdesk calls to assigned technicians.

3. Assists users in opening a support ticket or updating users on the progress on open tickets.

4. Reports to the IT Coordinator on any issues with open work orders or end-user complaints. Assist Techs with work orders as requested.

5. Maintains licensing records and ensures compliance and billing for software deployed to end-users.

6. Completes billing for work orders.

7. Creates and maintains records on all end-users, departmental computer equipment, and warranty information and notifies IT Management when systems are nearing end of life.

8. Disables users as requested.

9. Conducts quarterly inventory of IT Stock and is responsible for the entire inventory and billing of inventory.

10. Places orders to maintain stock levels of inventory.

11. Handles all purchasing, negotiating pricing, services, and all billing functions for IT Department.

12. Tracks the ordering process through receipt of and check-in of items.

13. Processes check requests for invoices received in the IT Department.

14. Assists on-site vendors in completing compliance forms and hotel accommodations.

15. Assist with development of office procedures.

16. Documents recycling and destruction of equipment.

17. Must attend all mandatory trainings offered through the Human Resources Department and/or Department Director.

18. Other duties may be assigned within the scope and complexity of the position.

Requirements

PHYSICAL REQUIREMENTS

Typically, the employee may sit comfortably to do the work. However, the work will periodically require physical exertion such as recurring bending, crouching, stooping, stretching, reaching, or similar activities, and recurring lifting of moderately heavy items such as computers and monitors.

POSITION REQUIREMENTS:

1. Associate’s degree in Accounting, Computer Sciences, or equivalent experience working in related field preferred; high school diploma required.

2. Experience with an accounting background preferred.

3. Must be able to obtain a gaming license through the Bay Mills Gaming Commission and maintain eligibility throughout employment.

4. Valid Driver’s License and ability to pass a Motor Vehicle Records Investigation for insurability purposes required

5. Must have a basic knowledge of computers and their components.

6. Experience providing technical support by phone is preferred.

7. Must be proficient in the applications in the Microsoft Office Suite.

8. Knowledge of office equipment, such as copiers, printers, and fax machines.

9. Candidate must exhibit excellent customer service skills, organizational skills, and verbal and written communication skills.

10. Must have the ability to communicate effectively.

11. Must have excellent work history and attendance record as demonstrated by past employment and references.

12. To perform this position successfully, an individual must be able to satisfactorily perform each function listed under the essential functions and physical demands categories of this position description.

Summary

Disclaimer:

This job description is intended to summarize the type and level of work performed by the incumbent and is not an exhaustive list of duties, responsibilities, and requirements. Bay Mills reserves the right to change, add, or reassign job duties or combine positions, or portions thereof, at any time. This job description is not an employment agreement or contract. This job description may be updated based on the needs of the employer.

Work Schedule:

Temp; 52 weeks per year. In addition to regular business hours, the person in this position must be flexible around the needs of the employer, which may include occasional evening and/or weekend hours or occasional travel for employer business.