HHS Receptionist

Bay-Mills-Indian-Community; Brimley (MI); On-site; USD 23,000 - 32,000; Full time

Job summary

Bay Mills Indian Community seeks a Health and Human Services Receptionist to provide clerical support, greet clients, answer phones, and maintain patient records in a professional, confidential manner.

The role requires HIPAA knowledge, basic office skills, and computer proficiency with patient registration systems. Strong communication and organizational abilities are essential for this full-time position at our Brimley location.

Qualifications

• High school diploma or GED required; Associate/Certificate of Medical Office preferred.
• Secretarial skills, training in office practices and telephone answering protocols for a Health and Human Services setting.
• Must be computer proficient and learn patient registration systems (RPMS, Veradigm PM, etc.).
• Knowledge of HIPAA and confidentiality requirements.
• Familiarity with medical/dental terminology and strong past work record.

Responsibilities

• Greets public in a friendly, respectful manner and manages walk-ins according to department policies.
• Provide clerical support to health and human service programs and Medical/Dental as needed.
• Maintain various filing systems and attend meetings/trainings as necessary.
• Coordinate schedules, meetings and other communications.
• Answer telephone calls courteously and transfer or take messages as needed.
• Schedule appointments per policies and procedures.
• Collect data for patient records and update in RPMS, VistA, Medic, Dentrix or other software.
• Collect co-pays on service dates and assist billing with sliding fee and self-pay patients.

Skills

Secretarial skills

Telephone answering

Computer proficiency

HIPAA knowledge

Education

High school diploma or GED

Tools

RPMS

Veradigm PM

Dentrix

Job description

• Location 12455 W. Lakeshore Dr.,Brimley, MI, 49715-9319,United States
• Base Pay $20.00 / Hour
• Employee Type Regular Full Time

Contact information

• Phone [phone]

Description

POSITION SUMMARY:

The Health and Human Services Receptionist will provide clerical support to carry out Department functions including receiving and announcing clients, answering incoming telephone lines, filing, typing and other clerical tasks as assigned. The Receptionist is responsible for maintaining the reception area in a professional, courteous and efficient demeanor, one that protects the patient rights to service in a confidential and private manner, following HIPAA guidelines.

ESSENTIAL FUNCTIONS

• 1. Greets public in a friendly, respectful manner. Address walk-ins and crisis according to policies and procedures in each department.
• 2. Provide clerical support to all health and human service programs and Medical/Dental when needed.
• 3. Assist in maintenance of various filing systems.
• 4. Attend meetings and trainings as necessary.
• 5. Assists in the arrangement and coordination of schedules, meetings, and other communications.
• 6. Answers telephone in a courteous and professional manner. Transfer telephone calls and\or takes messages for the appropriate person.
• 7. Schedule appointments in accordance with Policies and Procedures.
• 8. Collect data on new/established patients to establish/maintain patient record. Update information at each patient visit in RPMS, VistA, Medic, Dentrix, or other software. Assure that the patient bill of rights and patient responsibility brochures are provided to all patients of record and noted on patient’s chart, assist patients to sign release of information forms and other necessary forms for medical record.
• 9. Collect co-pays on dates of service, assisting billing to collect payment for services of sliding fee and self pay patients on date of service.
• 10. Work in conjunction with Health and Human Services staff to assure knowledge of new services.
• 11. Assures patient privacy and confidentiality in the reception area and other locations within the health center, according to HIPAA guidelines.
• 12. Other duties may be assigned within the scope and complexity of this position’s essential functions.

Requirements

PHYSICAL REQUIREMENTS

While performing the essential functions of this position, the employee is required to sit, stand, walk, reach and bend. The job may occasionally require travel for training. Employee may occasionally lift or move up to 5-10 pounds.

POSITION REQUIREMENTS

• 1. High school diploma or G.E.D. Associate/Certificate of Medical Office preferred.
• 2. Possess secretarial skills, training, and experience in office practices and training in telephone answering protocols for a Health and Human Services setting.
• 3. Must be computer proficient, must learn other management information systems used for patient registration (RPMS, Veradigm PM, etc.) in the facility.
• 4. Knowledge of HIPAA and confidentiality requirements.
• 5. Knowledge regarding medical/dental and other human services terminology.
• 7. Must have an excellent past work record.
• 8. To perform this position successfully, an individual must be able to satisfactorily perform each function listed under the essential functions and physical demands categories of this position description.

SUMMARY

This position closes November, 4th

This job description is intended to describe the general nature and level of work to be performed. It is not intended to be an employment agreement or contract, nor is it an exhaustive list of duties, responsibilities, and requirements. Bay Mills reserves the right to change, add, or reassign job duties or combine positions, or portions thereof, at any time.

It is the policy of BAY Mills Indian Community to provide equal opportunity in employment to all employees and applicants for employment. No person will be discriminated against in employment because of race, religion, color, sex, age, national origin, disability, military status, or any other characteristic protected by applicable tribal, federal or state law. However, BMIC may grant first consideration for employment to Indians in accordance with the spirit of the Indian Preference Act, PL 88-352-Sec. 707 (1) July 2, 1972.