IT Helpdesk Coordinator - Frontline Tech Support

Fagen Friedman & Fulfrost LLP (F3 Law); Modesto (CA); On-site; USD 55,000 - 66,000; Full time

Benefits offered by this job

Health insurance benefits

401(k) with profit-sharing

Job summary

F3 Law is seeking a sharp IT Helpdesk Coordinator to be the first line of defense for attorneys and staff, ensuring technology accelerates legal work rather than bottlenecks processes. The role requires a polished, reliable professional who can perform a variety of technology assistance, support and problem resolution across users and offices.

The candidate will handle hardware and software support, coordinate setups for new hires, and maintain confidentiality of client and firm matters while

Qualifications

• Must have expert proficiency in Microsoft Office Suite, iManage DMS, SQL Server Administration, Citrix Metaframe Server, Active Directory/Group Policy, Windows Server 2010, imaging/deployment, ShoreTel, and iPhone management.
• Strong technical, troubleshooting, and analytical skills.
• Ability to provide hands-on IT support across multiple offices.
• Capable of working independently with minimal supervision.
• Customer service oriented and collaborative within a team.
• Excellent time management and ability to handle multiple tasks under pressure.
• Excellent communication in person, email and phone with diverse attorneys, clients and staff.

Responsibilities

• Diagnose IT problems on desktops, laptops, and phone systems and provide resolutions.
• Proactively update users on progress and expected resolution times.
• Escalate complex issues and track progress for efficient resolution.
• Provide hardware and software support, including installations and updates across sites.
• Offer expertise and training on systems and software packages.
• Follow documented procedures and improve documentation as needed.
• Support IT operations to align with business processes and educate non-compliant users.
• Provide regular updates to IT Director on common issues and potential improvements.
• Use Helpdesk system to manage workload and communicate changes to users.
• Ensure timely training and information dissemination on relevant changes.
• Set up new PCs for new hires and coordinate with HR for equipment readiness.
• Support audio/video equipment in conference rooms and manage internal assets.
• Perform other duties as assigned and adapt to evolving needs.

Skills

Technical troubleshooting

Customer service

Independence

Time management

Communication

Multitasking

Team collaboration

Education

High School Diploma or Equivalent

Associate’s degree preferred

Tools

Microsoft Office Suite

iManage DMS

SQL Server

Citrix Metaframe Server

Active Directory/Group Policy

Windows Server 2010

ShoreTel IP Phone System

iPhone management

Job description

F3 Law is seeking a sharp IT Helpdesk Coordinator to be the first line of defense for attorneys and staff, ensuring technology accelerates legal work rather than bottlenecks processes. The role requires a polished, reliable professional who can perform a variety of technology assistance, support and problem resolution across users and offices.

The candidate will handle hardware and software support, coordinate setups for new hires, and maintain confidentiality of client and firm matters while