IT Helpdesk Coordinator - Dynamic Legal Tech Support

Fagen Friedman & Fulfrost LLP; Guasti (CA); On-site; USD 55,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k) with profit sharing

Annual billable hour bonuses

Job summary

F3 Law in Inland Empire, CA is seeking an IT Helpdesk Coordinator to be the first point of contact for attorneys and staff, ensuring technology drives productivity and not bottlenecks. We value professionalism, confidentiality, and a commitment to service.

You will handle hardware and software support, ticketing, and onboarding new hires, while providing training and regular updates to users across offices. Strong technical acumen and customer service are essential for success.

Qualifications

• Proven strong technical troubleshooting and analytical skills.
• Customer service oriented with internal and external clients.
• Ability to work independently with minimal supervision.
• Excellent time management and multitasking in a high-pressure environment.
• Strong communication skills via email, phone, and in person.
• Experience providing IT support across multiple offices.

Responsibilities

• Diagnose and resolve IT problems on desktops, laptops, and phone systems.
• Provide regular updates on support calls and estimate resolution times.
• Escalate complex issues and track progress for timely resolution.
• Support hardware/software installations and updates across sites.
• Offer training and guidance on systems and software packages.
• Follow documented procedures and suggest improvements.
• Maintain IT procedures and educate users on compliance.
• Provide updates to IT Director and propose long-term improvements.
• Communicate important issues and system changes.
• Set up new PCs for new hires and configure software/hardware.
• Coordinate and physically set up equipment for new employees.
• Support audio and video equipment in conference rooms.
• Manage internal assets and inventory records.

Skills

Strong technical skills

Customer service

Team oriented

Independent worker

Time management

Communication skills

Education

High school diploma or equivalent

Associate’s degree or equivalent (preferred)

Tools

Microsoft Office

iManage DMS

SQL Server Administration

Citrix Metaframe Server

Active Directory/ Group Policy

Windows 2010

Workstation image deployment

ShoreTel IP Phone System

iPhone

Job description

F3 Law in Inland Empire, CA is seeking an IT Helpdesk Coordinator to be the first point of contact for attorneys and staff, ensuring technology drives productivity and not bottlenecks. We value professionalism, confidentiality, and a commitment to service.

You will handle hardware and software support, ticketing, and onboarding new hires, while providing training and regular updates to users across offices. Strong technical acumen and customer service are essential for success.