Help Desk Analyst

Info Origin Inc; Michigan; Hybrid; USD 28,000 - 30,000; Full time

Job summary

Info Origin Inc. is seeking an IT Helpdesk / Technical Support professional to provide Tier 1 support to end users, troubleshoot hardware and software, and manage service requests.

The role requires 2–3+ years in IT helpdesk, service administration, and troubleshooting, with an associates degree. Local Lansing-area candidates are preferred for in-person interview and hybrid work arrangement.

Qualifications

• 2–3+ years of Tier 1 IT Helpdesk experience.
• 2–3+ years of Service Administration experience.
• 2–3+ years of IT Troubleshooting experience.
• Strong customer service and communication skills.

Responsibilities

• Provide Tier 1 IT helpdesk and technical support via phone and email.
• Log, categorize, prioritize, and track support tickets.
• Troubleshoot hardware, software, workstation, and application issues.
• Perform initial diagnosis and elevate issues when required.
• Document resolutions and case details in the ticketing system.
• Monitor open tickets and ensure timely resolution.
• Install and maintain software and provide technical assistance to users.
• Follow established IT support procedures and service-level standards.

Skills

Tier 1 IT Helpdesk

Service Administration

IT Troubleshooting

Customer service

Communication skills

Education

Associate’s Degree in IT or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Help Desk Analyst

MI, US

4 days ago Requisition ID: 2107

Salary Range: $20.00 To $22.00 Hourly

IT Helpdesk / Technical Support

Job Summary:
We are looking for an experienced IT Helpdesk / Technical Support Consultant to provide technical support to end users, troubleshoot hardware/software issues, manage service requests, and resolve incidents efficiently.

Key Responsibilities:

• Provide Tier 1 IT helpdesk and technical support via phone and email.
• Log, categorize, prioritize, and track support tickets.
• Troubleshoot hardware, software, workstation, and application issues.
• Perform initial diagnosis and elevate issues when required.
• Document resolutions and case details in the ticketing system.
• Monitor open tickets and ensure timely resolution.
• Install and maintain software and provide technical assistance to users.
• Follow established IT support procedures and service-level standards.

Required Qualifications:

• 2–3+ years of Tier 1 IT Helpdesk experience.
• 2–3+ years of Service Administration experience.
• 2–3+ years of IT Troubleshooting experience.
• Associate’s Degree in IT or a related field.
• Strong customer service and communication skills.

Preferred:

• IT certifications such as A+, Security+, Cisco, or SANS.
• Experience supporting Motorola/radio-related technology.
• Military experience in the radio/communications field.

Important:

• Local candidates only – must reside within 60 miles of Lansing, MI at the time of submission.
• In-person interview in Lansing, MI.
• Hybrid role; remote-only candidates will not be considered.