IT Help Desk Tier II: Troubleshoot & Empower End-Users

Pella; High Point (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation

Medical/dental/vision insurance

401(k) with matching

Profit sharing

10 paid holidays

Vacation/PTO

Life Insurance

Job summary

Pella is seeking a skilled IT Help Desk Technician Tier II for on-site work in High Point, NC. The role supports users, troubleshoots hardware and software, and handles onboarding and security-related tickets with accuracy and efficiency.

Responsibilities include incident management, documenting procedures, and collaborating with teams to ensure service excellence for North Carolina and surrounding regions.

Qualifications

• Strong organizational skills and attention to detail, delivering excellent user support.

Responsibilities

• Serve as initial point of contact for all incoming tech requests via helpdesk system and other channels.

Skills

LAN troubleshooting

Windows OS

End-user support

Problem solving

Documentation

Education

High School Graduate or GED

Tools

Entra

Active Directory

Intune

Office 365

Microsoft 365

SharePoint

Job description

Pella is seeking a skilled IT Help Desk Technician Tier II for on-site work in High Point, NC. The role supports users, troubleshoots hardware and software, and handles onboarding and security-related tickets with accuracy and efficiency.

Responsibilities include incident management, documenting procedures, and collaborating with teams to ensure service excellence for North Carolina and surrounding regions.