IT HelpDesk Tier 2 - NJ

CubX Inc.; Lakewood Township (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Company holidays

Health insurance

Dental insurance

Vision insurance

401(k) with company match

On-site gym

Modern office

Professional development

Team events

Job summary

CubX Inc. is a fast-growing MSP delivering modern, secure IT solutions to business clients. We are seeking a Help Desk Technician II to resolve complex issues and ensure seamless operations across Windows, macOS, and mobile environments.

Responsibilities include administering Microsoft 365, configuring networks, managing endpoints with Intune and Autopilot, and supporting IT projects. Travel ~15% and after-hours rotations are required.

Qualifications

• 2+ years of IT help desk experience in a professional environment.
• Level 2 desktop support for Windows and macOS endpoints.
• Advanced Microsoft 365 administration (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive).
• Networking configuration and troubleshooting (DNS, DHCP, VLANs, VPNs, firewall rules) with SonicWall, Meraki, or UniFi.
• Experience administering Azure AD, Active Directory, and GPOs; basic Azure administration.
• Experience participating in IT projects (on-site hardware, network setups, migrations, cloud deployments).
• Experience with at least one ITSM/ticketing tool.
• Strong communication skills for client updates.
• Authorized to work in the United States; travel ~15%.
• Available for after-hours/on-call on rotating schedule.

Responsibilities

• Provide Level 2 help desk support for Windows, macOS, and mobile devices.
• Administer Microsoft 365 environments including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive.
• Configure and troubleshoot networking components (DNS, DHCP, VLANs, VPN) across hardware.
• Manage endpoints using Intune and Windows Autopilot; assist with Azure administration.
• Configure email security records (SPF, DKIM, DMARC) and perform patching and driver updates.
• Use ITSM/ticketing tools to manage tickets and document work.
• Assist with IT projects including on-site hardware installations, network setups, migrations, cloud deployments.
• Participate in after-hours/on-call support and train clients on IT best practices and security.
• Proactively identify issues and maintain positive client relationships.

Skills

Communication skills

Travel availability

After-hours support readiness

Client service orientation

Education

Bachelor’s degree in Computer Science or IT-related field

Relevant certifications (A+, Network+, Security+, CCNA, MS-100/MS-101)

Tools

Microsoft 365 admin tools

Azure AD

Intune

Windows Autopilot

DNS/DHCP/VLANs/VPN/firewall config tools

ITSM ticketing systems

PowerShell scripting

Job description

CubX Inc. is a fast-growing managed service provider (MSP) dedicated to delivering modern, secure IT solutions and exceptional support to business clients. With a cloud-first approach and a strong emphasis on client relationships, CubX Inc. empowers organizations to achieve their technology goals while maintaining robust security and operational efficiency. As a Help Desk Technician II, you will play a critical role in supporting clients' IT environments, resolving complex technical issues, and ensuring seamless operations across a variety of platforms and services. You will be part of a collaborative team that values innovation, proactive problem-solving, and continuous learning. Key responsibilities include:

• Provide Level 2 help desk support for Windows, macOS, and mobile devices (iOS/Android)
• Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive
• Configure and troubleshoot networking components (DNS, DHCP, VLANs, VPNs, firewall rules) across SonicWall, Meraki, and UniFi hardware
• Manage endpoints using Intune and Windows Autopilot; assist with Azure administration (Azure AD, VMs, networking, resource management)
• Configure email security records (SPF, DKIM, DMARC) and perform hardware/software troubleshooting, patching, and driver updates
• Utilize ITSM/ticketing tools to manage support tickets and maintain accurate documentation
• Assist with IT projects, including on-site hardware installations, network setups, software migrations, and cloud deployments
• Participate in occasional after-hours/on-call support and provide client training on IT best practices and security
• Proactively identify and remediate potential issues while building and maintaining positive client relationships

Required Qualifications:

• 2+ years of IT/help desk experience in a professional environment
• Level 2 desktop support and troubleshooting experience for Windows and macOS endpoints
• Advanced Microsoft 365 administration experience (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive)
• Hands-on networking configuration and troubleshooting experience (DNS, DHCP, VLANs, VPN/remote access, firewall rules) with network hardware such as SonicWall, Meraki, or UniFi
• Experience administering Azure AD, Active Directory, and Group Policy (GPOs), plus basic Azure administration (VMs, networking, resource management)
• Experience participating in IT projects (on-site hardware installations, network setups, software migrations, and cloud services deployments)
• Experience using at least one ITSM/ticketing tool
• Strong communication skills for providing technical updates directly to clients in a support context
• Authorized to work in the United States
• Able to travel to client sites approximately 15% of the time
• Available for after-hours/on-call support on a rotating schedule

Preferred Qualifications:

• Bachelor’s degree in Computer Science or an IT-related field
• Experience using Windows Autopilot for device provisioning and deployment
• Experience configuring email authentication/security records (SPF, DKIM, DMARC)
• Experience with Microsoft Entra ID (Azure AD) advanced features, including Conditional Access policies
• PowerShell scripting experience
• Holds at least one relevant certification: CompTIA A+, Network+, Security+, CCNA, or Microsoft MS-100/MS-101

• Competitive salary of $55,000–$75,000 USD
• Paid time off and company holidays
• Health, dental, and vision insurance options
• 401(k) retirement plan with company match
• On-site gym for employee wellness
• Modern, collaborative office environment
• Ongoing training and professional development
• Opportunity to work with cutting-edge technology
• Team events and employee appreciation initiatives
• Strong company culture focused on innovation and teamwork