Frontline IT Help Desk Tier 1 Support Specialist

Mcnaughton Mckay Group; Houston (TX); On-site; USD 40,000 - 56,000; Full time

Job summary

The McNaughton McKay Group is seeking an IT Help Desk Support, Tier 1 to be the frontline of IT for employees across the organization in Houston, TX. The role focuses on responsive, professional support, clear communication, and thorough documentation to keep users productive.

Ideal candidates will resolve common issues quickly, contribute to process improvements, and help bridge IT with the business while maintaining asset records and assisting with onboarding and training.

Qualifications

• Entry-level IT support experience or similar is preferred.
• Strong interpersonal skills for communicating with non-technical users.
• Ability to document issues, actions taken, and resolutions clearly.
• Willingness to learn, adapt, and improve processes.
• Familiarity with Windows desktop environments and basic networking.

Responsibilities

• Provide front-line IT support to employees across office, warehouse, and field.
• Handle hardware, software, network access, and device issues with professionalism.
• Document incidents and resolutions in the ticketing system for knowledge sharing.
• Escalate issues with proper context and follow-up.
• Assist with onboarding and user training on IT tools and systems.
• Maintain accurate records for hardware and software assets.

Skills

Customer service

Communication

Technical troubleshooting

Documentation

Teamwork

Time management

Education

Entry-level IT support education

Tools

Ticketing systems

Remote support tools

Basic VPN

Job description

The McNaughton McKay Group is seeking an IT Help Desk Support, Tier 1 to be the frontline of IT for employees across the organization in Houston, TX. The role focuses on responsive, professional support, clear communication, and thorough documentation to keep users productive.

Ideal candidates will resolve common issues quickly, contribute to process improvements, and help bridge IT with the business while maintaining asset records and assisting with onboarding and training.