Information Technology Support Engineer

Securin Inc.; Albuquerque (NM); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Life & AD&D Insurance

Short-Term & Long-Term Disability

Job summary

A cybersecurity solutions provider in Albuquerque is seeking an IT Support Engineer to deliver technical support to employees worldwide. The role involves troubleshooting hardware and performing onboarding/offboarding tasks. Ideal candidates will have a Bachelor's degree in IT or Computer Science and 1-2 years of IT support experience. This position offers a hybrid working option with competitive benefits including medical and life insurance.

Qualifications

• 1–2 years of experience in IT support or related roles.
• Strong problem solving and analytical skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Meet or exceed SLAs for ticket resolution and user satisfaction.
• Perform hardware troubleshooting and deployment.
• Assist with onboarding/offboarding processes.

Skills

Windows 10/11 knowledge

macOS troubleshooting

Google Workspace administration

Ticketing systems knowledge

Basic scripting interest

Networking fundamentals

Education

Bachelor's degree in Computer Science or IT

Tools

Jira

Zendesk

Freshdesk

Job description

Securin is a leading provider of tech-enabled cybersecurity solutions, helping hundreds of customers worldwide gain resilience against emerging threats. Our products are powered by accurate vulnerability intelligence, human expertise, and automation, enabling enterprises to make crucial security decisions to manage their expanding attack surfaces.

What do we promise?

• A chance to be on the leading edge of cybersecurity and AI
• An opportunity to build and lead a critical function from the ground up
• Ability to have direct impact on company growth and revenue strategy
• A collaborative and high-growth environment where you will work very closely with executive leadership and your expertise will be valued

Overview

We are seeking a motivated IT Support Engineer to deliver exceptional day‑to‑day technical support to Securin employees worldwide. This is an excellent opportunity for someone with 1–2 years of experience who wants to grow into a well‑rounded IT professional in a cybersecurity company.

Responsibilities

• Meet or exceed SLAs for ticket resolution and user satisfaction.
• Perform hardware troubleshooting, repair, and deployment of desktops, laptops, monitors, and peripherals.
• Assist with onboarding/offboarding (account creation, hardware provisioning, access management).
• Maintain accurate asset inventory and IT documentation (procedures, knowledge‑base articles, runbooks).
• Monitor basic system health alerts and perform initial troubleshooting.
• Participate in internal IT projects and cross‑team collaboration.
• Contribute to the continuous improvement of support processes and user experience.

*This posting is based out of Albuquerque, New Mexico. To be eligible for consideration, candidates must be local or willing to relocate.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1–2 years of experience in IT support, helpdesk, or service desk role.

Technical Skills

• Strong knowledge of Windows 10/11, macOS, and basic Linux troubleshooting.
• Experience with Google Workspace (Gmail, Drive, Admin console) administration and support.
• Comfortable with ticketing systems (e.g., Jira, Zendesk, Freshdesk) and SLA management.
• Basic scripting or automation interest in learning Python/Bash/PowerShell.
• Solid understanding of networking fundamentals and VPN connectivity issues.

Soft Skills

• Strong problem‑solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and work independently in a fast‑paced environment.

Certifications (preferred but not required)

• CompTIA A+, Network+, Google Workspace Administrator

Working Conditions

• Full‑time, hybrid (combination of remote and on‑site in Albuquerque, NM).
• Occasional on‑call and lifting of server/network hardware.
• Medical Insurance
• Multiple plan options with low deductibles and competitive rates for individuals and families.
• High and low plan options with 100% coverage for preventive care.
• Vision Insurance
• Coverage for exams, glasses, and contacts with generous allowances.
• Life & AD&D Insurance
• Company‑paid basic life insurance; optional supplemental coverage for employees and dependents.
• Short‑Term & Long‑Term Disability
• Income protection up to 60% of earnings for qualifying disabilities.
• Flexible Enrollment with Rippling
• Easy online platform for managing benefits and life event changes.