Remote IT Help Desk Technician I

County of Riverside; California; On-site; USD 42,000 - 65,000; Full time

Job summary

The County of Riverside seeks candidates for IT User Support Technician - Level I to join the Information Services Team in Moreno Valley. This role provides Level One support by identifying, prioritizing, and resolving software and hardware issues for internal customers.

Preferred candidates have experience in healthcare settings and familiarity with ServiceNow, EPIC, Microsoft 365/Windows 11, and Azure/Intune; certifications such as CCNA, CompTIA A+, and Security+ are a plus.

Qualifications

• One year of IT Help Desk experience, preferably in a remote setting and with the County of Riverside or a government agency.
• Knowledge of ServiceNow, EPIC, Microsoft 365/Windows 11, Azure/Intune and coaching users in resolving issues preferred.
• Certifications such as CCNA, CompTIA A+, CompTIA Security+ are preferred.

Responsibilities

• Receive, log, and route user calls for assistance or repair; monitor trouble call/resolution information.
• Troubleshoot computer issues; provide resolution to desktop communication problems and remote system connections; troubleshoot software, equipment errors, and coach users.
• Inform and train users in equipment and software operation; analyze and make recommendations on response time, training design, user support needs, or customer satisfaction.
• Research, evaluate, and test hardware, software products, and systems solutions; install, configure and test hardware and/or software, prepare reports and proposals for service.
• Coordinate equipment deliveries and software licensing compliance.

Skills

Remote troubleshooting

Healthcare experience

Coaching users

CCNA

CompTIA A+

CompTIA Security+

Education

High School Diploma

IT coursework preferred

Tools

ServiceNow

EPIC

Microsoft 365

Windows 11

Azure/Intune

Job description

The County of Riverside seeks candidates for IT User Support Technician - Level I to join the Information Services Team in Moreno Valley. This role provides Level One support by identifying, prioritizing, and resolving software and hardware issues for internal customers.

Preferred candidates have experience in healthcare settings and familiarity with ServiceNow, EPIC, Microsoft 365/Windows 11, and Azure/Intune; certifications such as CCNA, CompTIA A+, and Security+ are a plus.