IT Help Desk Technician I - Friendly User Support

Howard Brown; Chicago, Northern (IL, KY); Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health, dental, vision insurance (BCBS

401k with employer match

Paid time off

Tuition reimbursement

Employee Assistance Program

Commuter benefits

Brown Elephant discounts

Job summary

Howard Brown Health in Chicago is seeking an IT Help Desk Support Level I to provide enterprise-level support for hardware and software issues across the organization.

You will handle first-line tickets, document issues, and work with IT Leadership to resolve problems quickly while delivering friendly, professional end-user support.

This role requires an associate degree and 0–2 years of experience; evening or weekend shifts may be required; opportunities for growth and benefits are offered.

Qualifications

• Associates degree in technology or information systems required.
• 0–2 years in technical support or helpdesk roles.
• Experience with remote desktop and helpdesk software.
• Strong communication and teamwork skills.
• Microsoft Office 365 knowledge preferred.
• CompTIA A+ or Microsoft Fundamentals a plus.

Responsibilities

• Provide first level IT support via phone, chat, or tickets.
• Log and track tickets in the Help Desk system.
• Resolve standard IT problems and escalate complex issues.
• Follow IT leadership guidance to determine best solutions.
• Update users on status of their queries.
• Contribute to the IT knowledge base.
• Participate in change control processes.
• Perform related duties as assigned.

Skills

Remote support apps

Office 365

Multitasking

Communication

End user support

Education

Associates degree in technology or information systems

Tools

Helpdesk software

Remote desktop

Job description

Howard Brown Health in Chicago is seeking an IT Help Desk Support Level I to provide enterprise-level support for hardware and software issues across the organization.

You will handle first-line tickets, document issues, and work with IT Leadership to resolve problems quickly while delivering friendly, professional end-user support.

This role requires an associate degree and 0–2 years of experience; evening or weekend shifts may be required; opportunities for growth and benefits are offered.