IT Help Desk Technician - Hybrid/Remote

The Mental Health Association of Columbia-Greene Counties, Inc.; Oakdale (NY); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life and AD&D

Vision benefits

401K plans

Telemedicine

Tuition reimbursement

Mileage reimbursement

Paid holidays

Vacation and sick leave

Personal time

EAP

Job summary

The Mental Health Association of Columbia-Greene Counties, Inc. is seeking a full-time Information Technology Help Desk Technician to support our Hudson, NY operations.

The role involves first-level staff support, ticketing, and collaboration with IT teams to maintain secure, reliable technology services. Required 2-5 years of experience, strong communication skills, and familiarity with MS 365, Exchange Online, Identity, SharePoint Online, Windows 11, and IT ticketing systems.

Qualifications

• 2-5 years of experience preferred.
• Relevant experience in IT help desk or customer support.

Responsibilities

• Provide first-level contact and convey resolutions to staff issues via tickets, phone, or walk-ins.
• Travel to other sites to address tickets when needed.
• Follow up with staff and ensure resolution in the IT Ticketing System.
• Assist with password resets and HIPAA/NIST security best practices.

Skills

Helpdesk experience

Excellent communication skills

Independent task management

Customer support

Technical troubleshooting

Tools

M365 (Intune, Exchange Online)

Identity & Access

SharePoint Online

Windows 11

Office (Word, Excel)

NinjaOne / Mosyle

Active Directory

ConnectWise / IT ticketing

Networking (DHCP, DNS, NAT)

Job description

The Mental Health Association of Columbia-Greene Counties, Inc. is seeking a full-time Information Technology Help Desk Technician to support our Hudson, NY operations.

The role involves first-level staff support, ticketing, and collaboration with IT teams to maintain secure, reliable technology services. Required 2-5 years of experience, strong communication skills, and familiarity with MS 365, Exchange Online, Identity, SharePoint Online, Windows 11, and IT ticketing systems.