IT Help Desk Technician - Hybrid Onsite/Remote Support

HRCU - Holy Rosary Credit Union; Rochester (NH); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Paid time off (19 days)

11 paid holidays

Tuition Reimbursement

Student loan repayment

Banking and loan discounts

Medical, dental, and vision insurance

Flex Spending Plans & Health Savings

401(k) plan with up to 6% match

Professional Development

Job summary

HRCU - Holy Rosary Credit Union in New Hampshire seeks a Help Desk Technician to deliver timely IT support for staff, troubleshoot hardware, software, and connectivity, and maintain service records. The role includes deploying equipment, onboarding/offboarding, and occasional on-site support across HRCU locations.

The ideal candidate has 2+ years in IT or help desk, a two-year IT degree preferred, and strong customer-service skills. On-call rotation and travel between locations are required.

Qualifications

• 2+ years of hands-on IT, desktop support, or help desk experience.
• A two-year degree in information technology preferred.
• Proficiency with Windows 10/11, Microsoft 365, and standard business apps.
• Working knowledge of computer networking fundamentals.
• Experience with account administration, permissions, MFA, onboarding/offboarding.
• Ability to install, configure, deploy, inventory, and troubleshoot endpoints.
• Strong customer service, verbal and written communication, and ticket documentation.
• Ability to explain technical issues to nontechnical users and maintain confidentiality.

Responsibilities

• Prioritize and manage IT help requests with remote and onsite support.
• Communicate ticket status, workarounds, and resolutions; escalate when needed.
• Configure, deploy, maintain, replace, and inventory laptops, desktops, printers, and devices.
• Coordinate onboarding/offboarding with HR and IT teams.
• Assist daily IT operations; inform staff of interruptions or outages.
• Monitor alerts and perform first-level troubleshooting; escalate as required.
• Support endpoint patching and configuration changes per change-control procedures.
• Triublish initial phishing/security incident triage and document remediation.
• Maintain accurate technical documentation and knowledge-base articles.
• Provide hands-on support at HRCU locations and participate in on-call rotation.

Skills

Windows 10/11

Microsoft 365

Mobile devices

Printers & peripherals

Networking basics

Account administration

Endpoint hardware

Customer service

Ticketing/documentation

Education

Associate degree in IT

Tools

MFA management

Ticketing systems

Job description

HRCU - Holy Rosary Credit Union in New Hampshire seeks a Help Desk Technician to deliver timely IT support for staff, troubleshoot hardware, software, and connectivity, and maintain service records. The role includes deploying equipment, onboarding/offboarding, and occasional on-site support across HRCU locations.

The ideal candidate has 2+ years in IT or help desk, a two-year IT degree preferred, and strong customer-service skills. On-call rotation and travel between locations are required.