IT Help Desk Technician

The Ford Agency; Washington (District of Columbia); On-site; USD 51,000 - 82,000; Full time

Job summary

The Ford Agency is actively recruiting an IT Help Desk Technician for a top DC law firm. Based in the DC area, you will join a busy support team and provide frontline IT assistance to end-users, logging incidents and helping resolve issues with speed and professionalism.

Ideal candidates have at least 2 years of IT help desk experience, a Bachelor's in IT or CS, and comfort supporting Windows 11 and Microsoft 365. Relocation or local DC, MD, or VA residency are considered.

Qualifications

• Bachelor's Degree in IT or Computer Science
• 2+ years of help desk or IT support experience
• Experience in a large law firm or other professional services firm highly preferred
• Experience maintaining and supporting Windows 11, Microsoft 365 applications, and mobile devices

Responsibilities

• Manage and resolve Tier 1 service desk request
• Track and resolve service tickets in a timely manner
• Keep up to date with firm's applications, Microsoft 365, and other documentation systems
• Monitor incidents to identify trends, determine cause, and work with technical teams to find solutions

Skills

Interpersonal communication

Education

Bachelor's degree in IT or Computer Science

Tools

Windows 11

Microsoft 365

Mobile devices

Job description

The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and collaborate with engineering teams to find actionable solutions. This is a terrific opportunity for an individual with at least 2 years of IT support experience who's looking to continue to grow alongside IT professionals!

Available shifts: Wednesday - Sunday 3:30pm - 12:00 am; Saturday-Monday 11:30pm - 1:00pm

Responsibilities Include

• Manage and resolve Tier 1 service desk request
• Track and resolve service tickets in a timely manner
• Keep up to date with firm's applications, Microsoft 365, and other documentation systems
• Monitor incidents to identify trends, determine cause, and work with technical teams to find solutions

Qualifications Include

• Bachelor's Degree in IT or Computer Science
• 2+ years of help desk or IT support experience
• Experience in a large law firm or other professional services firm highly preferred
• Experience maintaining and supporting Windows 11, Microsoft 365 applications, and mobile devices
• Excellent interpersonal and communication skills

Compensation

• $51,000 - $82,000 annually

Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.