Field IT Support Technician

Mclane Company, Inc.; Washington; On-site; USD 39,950 - 42,705; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

Paid time off

Tuition reimbursement

Job summary

McLane Company, Inc. is seeking a Field IT Support Technician to deliver hands‑on desktop, RF and wearable device support at distribution centers, with occasional field travel.

You’ll address hardware and software issues, install and configure equipment, and partner with operations teams to minimize downtime in fast‑paced environments. Candidates should have 1–3+ years in field IT support or related roles, an IT degree or hands‑on experience, strong customer service, and the ability to read and

Qualifications

• Associate or bachelor’s degree in information technology, Computer Science, or related field, or equivalent hands‑on experience.
• 1–3+ years of experience in field IT support, desktop support, or technical support roles.
• Experience supporting hardware and software in warehouse, manufacturing, or operational environments preferred.
• Strong customer service and communication skills are essential.
• Experience supporting desktops, laptops, RF devices, wearable technology, and peripherals.

Responsibilities

• Provide on‑site, hands‑on technical support within McLane Distribution Centers.
• Support both restaurant and retail service operations with timely, high‑quality IT assistance.
• Install, configure, troubleshoot, and maintain desktops, laptops, RF and wearable devices.
• Support servers, network infrastructure, telecommunications, and related hardware.
• Partner closely with operations teams to minimize downtime and resolve issues quickly.
• Deliver excellent customer service while supporting fast‑paced, mission‑critical environments.
• Document issues, solutions, and equipment changes accurately.

Skills

Customer service

Communication

On-site IT support

Field IT support

Troubleshooting hardware

Education

Associate or Bachelor’s degree in Information Technology or related field

Tools

Desktops

Laptops

RF devices

Wearable devices

Servers & Networking

Job description

Job Description - Field IT Support Technician (JR109612)

Field IT Support Technician - ( JR109612 )

Are you a hands‑on IT professional who enjoys solving problems, helping customers, and keeping operations running smoothly? Join McLane as a Field IT Support Technician and play a critical role supporting restaurant and retail distribution centers with frontline technology services. This role is ideal for someone who combines technical knowhow with a strong customer‑service mindset.

This position is on site at Findlay, OH, and frequent travel to Sidney, OH will be required.

What You’ll Do

• Provide on‑site, hands‑on technical support within McLane Distribution Centers
• Support both restaurant and retail service operations with timely, high‑quality IT assistance
• Install, configure, troubleshoot, and maintain desktops, laptops, RF and wearable devices
• Support servers, network infrastructure, telecommunications, and related hardware
• Partner closely with operations teams to minimize downtime and resolve issues quickly
• Deliver excellent customer service while supporting fast‑paced, mission‑critical environments
• Document issues, solutions, and equipment changes accurately

What We’re Looking For

• Associate or bachelor’s degree in information technology, Computer Science, or related field, or equivalent hands‑on experience
• 1–3+ years of experience in field IT support, desktop support, or technical support roles
• Experience supporting hardware and software in warehouse, manufacturing, or operational environments preferred
• Strong customer service and communication skills are essential
• Experience supporting desktops, laptops, RF devices, wearable technology, and peripherals
• Basic knowledge of servers, networking, and telecommunications equipment
• Ability to troubleshoot hardware and software issues effectively in the field
• Organized, dependable, and able to manage multiple priorities
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

Why Join Us

• Make a direct impact supporting mission‑critical distribution operations
• Hands‑on technical role with exposure to diverse technologies
• Stable organization with long‑term career growth opportunities
• Team‑driven culture that values reliability, service, and accountability
• Opportunity to build both technical and customer‑facing skills

Benefits you can count on:

• This position is an hourly role that pays between $29-$31
• Benefits begin on Day 60: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
• Paid time off begins after 90 days.
• Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

In compliance with Washington State's Equal Pay and Opportunities Act, the pay range for this position is $29.00–$31.00 per hour. Actual compensation within this range will be based on factors such as skills, experience, qualifications, and business needs. McLane offers a comprehensive benefits package that may include medical, dental, and vision insurance, a 401(k) retirement plan with company match, paid time off, life insurance, disability coverage, and other company-sponsored benefits. This position may also be eligible for additional compensation, such as incentive or bonus opportunities, where applicable.