IT Help Desk Technician

MEDLINK ALLIANCE; Los Angeles (CA); On-site; Full time

Job summary

MEDLINK ALLIANCE recherche un Administrateur IT Help Desk expérimenté pour gérer les opérations informatiques quotidiennes et assister les utilisateurs. Ce poste implique le support technique, la maintenance des systèmes et l'administration des serveurs dans un environnement dynamique. Les candidats doivent avoir au moins 5 ans d'expérience avec une connaissance approfondie des systèmes Windows.

Benefits

401(k)

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Minimum 5 ans d'expérience en informatique.
• Expérience de support informatique (2 ans préférés).
• Capacité à résoudre les problèmes rapidement.

Responsibilities

• Créer de nouveaux utilisateurs et résoudre les problèmes.
• Assurer le support des utilisateurs à distance et sur site.
• Maintenir les systèmes et mettre à jour les logiciels.

Skills

Networking

Customer Support

Problem Solving

Microsoft Operating Systems

Patience

Tools

Windows Server

Active Directory

MS SQL

Exchange

Job description

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We are looking for a self-motivated, experienced IT Help Desk Administrator to join our team. This position will handle the day-to-day IT work and maintain existing technology systems, equipment, devices and provide support to users onsite and remotely. Responsible for the upkeep, configuration and reliable operation of all servers, networks, equipment, and security of data.

Our company stands behind core values that include excellence, service, integrity, respect, unity, and perseverance. The right fit is essential for this position. This person should be a self-starter, organized, and able to prioritize and efficiently manage multiple assignments.

Responsibilities:

· Create new users, resolve issues with systems and programs

· Provide in-house and remote user support with various programs and equipment

· Troubleshoot issues with desktops, laptops, mobile devices, printers and copiers onsite and remotely

· Ensure all operating systems are running smoothly and all updates are made in a timely manner

· Maintain computers and install/update necessary programs and software

· Manage and distribute Cell Phones and assist with office phones and VOIP

· Configuration and upkeep of servers, computers, and security systems

· Training or directing users on the correct use of software and hardware within the system

· Assist with other duties as assigned

The Ideal Candidate will possess the following knowledge, skills, and experience:

· A minimum of 5 years experience in Information Technology

· Computer Networking: 3 years (Preferred) Help desk: 2 years (Preferred)

· Polite, patient, and positive attitude and is supportive of non-technical team members.

· Familiar with Microsoft operating systems and Office Products

· Windows server, active directory, Exchange, MS SQL

· Performing problem-solving tasks when alerted by a user or monitoring system

· Ability to work well with employees in various departments within the Company

· Able to work in a fast pace environment

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Quality Assurance

• Industries

  Information Services, IT System Data Services, and IT System Custom Software Development

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