IT Support Technician

Lensa; Tampa (FL); Remote; Full time

Job summary

A prominent technology consulting firm seeks Technology Consultants to assist Financial Advisors with equipment and software setups. This fully remote position requires individuals skilled in Microsoft Office and ServiceNow, with a keen willingness to engage in support and occasional travel. Candidates will foster strong communication during onboarding calls, ensuring seamless technology integration.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Short and long-term disability

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Qualifications

• Minimum system requirements: Windows 10 or 11.
• Experience with HP PCs and Mac OS is helpful.
• Willingness to travel once a month, potentially on weekends.

Responsibilities

• Assist Financial Advisors with hardware and software setup.
• Conduct introduction and tech fact-finding calls.
• Request entitlements through SailPoint and SNOW.

Skills

Microsoft Office

ServiceNow

Windows

Microsoft Teams

Excel

Job description

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Lensa is a U.S. career site that helps job seekers discover job opportunities. We are not a staffing firm or agency. We promote jobs on behalf of our clients, which include employers, recruitment agencies, and marketing partners.

Description

We are currently ramping up our Operations organization to support the incoming influx of new Financial Advisor onboardings and need technology consultants to support the set up and troubleshooting of the FA's equipment.

Role Summary: We currently onboard new branches by assisting advisors with procuring their hardware, setting up their new equipment or existing equipment with the software and tools. We also request their entitlements through SailPoint and SNOW. To learn all of this information, we have introduction calls to meet the team, tech fact-finding calls to learn about their existing technology and other tech needs. Not often, but this role could require travel if the branch meets a certain production criteria but often times that's not more than once a month.

Qualifications

• These Techs don't do networking and don't do any type of office configuration outside - if it plugs into the wall they typically assist w/ it + computer room.
• PC based (HPs), some mac o/s is helpful. A lot of these different cases are already using their own equipment and they are allowing that.
• Minimum system requirements is win 10 or win 11. windows, Microsoft Office, and ServiceNow is huge - knowing and understanding of that system.
• Use system for ticketing and knowledge articles
• Utilize Teams, Office and Excel heavily. All spreadsheets are in an excel new transition spreadsheet they enter into.
• Must be willing and flexible to travel once a month, could be on weekends depending on FA joining day
  
  

Pay and Benefits

The pay range for this position is $35.00 - $40.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 18, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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