Information Technology Help Desk Technician

Developlus Inc; Corona (CA); On-site; Full time

Job summary

Developlus Inc is seeking an IT Help Desk Technician to provide Level 1 support for all IT-related issues. The role involves troubleshooting hardware/software problems, assisting with Sage X3 ERP, and ensuring excellent communication with users. This full-time position offers competitive pay within the range of $25-$30 per hour.

Benefits

Medical insurance

Vision insurance

401(k)

Tuition assistance

Qualifications

• Bachelor's Degree in IT-related discipline is required.
• Experience in ERP systems preferred.
• Strong command of the English language, both oral and written.

Responsibilities

• Provide L1 support for hardware/software issues.
• Maintain documentation and ticketing for support requests.
• Assist with Sage X3 ERP system functionalities.

Skills

Problem Solving

Technical Skills

Analytical Skills

Communication

Customer Service

Education

Bachelor's Degree in Information Systems

Equivalent experience may be considered

Tools

Zendesk Support

Sage X3

Manage Engine Endpoint Central

SolarWinds

Job description

Information Technology Help Desk Technician

Information Technology Help Desk Technician

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This range is provided by Developlus Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $30.00/hr

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Position Title:

IT Help Desk Technician

The working hours for this position are M-F 6am - 3pm.

Function:

The IT Help Desk Technician serves as the Level 1 support for all IT-related issues, acting as the first point of contact for troubleshooting and resolution. This role involves hands-on assistance with the installation, modification, and repair of computer hardware, software, and peripheral components. Additionally, the technician plays a key role in supporting and troubleshooting Sage X3 ERP system functions to ensure smooth business operations.

The IT Help Desk Technician is also responsible for maintaining accurate documentation of technical issues and resolutions, utilizing ticketing systems to track and prioritize support requests. Strong customer service skills and clear communication are essential, as this role requires interacting with end users to provide efficient technical support.

This position reports directly to the IT Systems Engineer and collaborates with other IT staff to escalate complex issues and contribute to ongoing system improvements.

Essential Duties and Key Responsibilities:

• L1 desktop support with the help of the Zendesk Support ticketing system.
• L1 support for Sage X3 ERP system including but not exclusive to user creation, printer troubleshooting or session monitoring.
• L1 Hardware/software setup including desktops/laptops/printers/mobile devices.
• L1 Office365 user administration

Requirements:

• ERP experience in a manufacturing environment is a plus
• Experience in using a desktop management system is a plus (Manage Engine Endpoint Central, SolarWinds, etc.)
• Strong problem solving and technical skills
• Proven analytical and problem-solving skills
• Excellent written and verbal communication skills

Education/Experience:

• Bachelor's Degree in Information Systems, Computer Science, Engineering or any related discipline of Information Technology
• The equivalent in combined education and considerable experience in similar field may be considered as equivalent

Language Skills:

• Strong communication proficiency with an excellent command of the English language both oral and written skills
• Ability to communicate technical information to both technical and non-technical users
• Effective and persuasive presentation skills on controversial or complex topics to top management
• Bilingual Spanish a plus

Reasoning Ability:

• Strong problem solving and analytical skills, with the ability to reason, analyze volumes of data and provide solutions to complex issues
• Must use the utmost discretion in all presentations/correspondence and communication with staff and stakeholders.
• Ethical conduct
• Flexibility
• Collaborative teamwork

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. This position is mostly sedentary and requires repetitive hand movements, may require some standing, walking, bending, occasionally lifting 25-30 lbs., and filing throughout the work day. Specific vision abilities required by this job include close vision and the ability to work in front of a computer monitor for extended periods of the day.

This position operates primarily in a professional office environment. On occasion, based on need, the individual will be required to spend time in the warehouse or manufacturing areas of the facility. This role routinely uses standard office equipment such as computers, phones, fax/ scanning machines, etc., plus some hand tools based on tasks.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

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