IT Help Desk Technician

The Wright Group; Lafayette (LA); On-site; USD 36,000 - 60,000; Full time

Job summary

The Wright Group in Lafayette, LA is seeking an IT Specialist to install and maintain computer systems across multiple locations, including setting up computers, cameras, phones and office equipment, and supporting operating systems.

You will help with hardware and software issues, manage IT operations, monitor networks, and resolve help desk tickets. The position is full-time and in-person at Lafayette and Crowley locations.

Qualifications

• Experience assisting with IT operations and help desk tickets.
• Familiar with installing devices and maintaining operating systems.
• Ability to coordinate with multiple locations and vendors.

Responsibilities

• Plan, organize, control and evaluate IT and electronic data operations across locations.
• Maintain organization’s effectiveness by delivering IT strategies and plans.
• Oversee projects by coordinating resources and timelines with user departments and partners.
• Respond to system audits and ensure policy compliance.
• Support disaster recovery backups and asset preservation.

Skills

IT help desk

Networking basics

System installation

Hardware troubleshooting

User support

Education

College coursework in IT

Tools

Windows

Backup software

Job description

We are looking for someone who has the knowledge and ability to install computer systems and maintain systems upkeep for multiple locations. Ability to set up computers, cameras, phones and other office equipment; assist in maintaining operating systems. Helping with hardware and software issues, dealing with them promptly as they may arise.
Managing, monitoring, information technology and computer systems.

• Plan, organize, control and evaluate IT and electronic data operations.
• Maintains organization’s effectiveness and efficiency by defining and delivering strategic plans for implementing information technologies.
• Oversight of projects by coordinating resources and timetables with user departments and third-party partners.
• Verifies application results by conducting system audits to ensure compliance with policies, procedures, and regulatory rules and regulations.
• Preservation of assets by implementation of disaster recovery policy and back up procedures.
• Maintains professional and technical knowledge by attending educational workshops, reviewing regulatory publications, and participating in professional societies.
• Maintains quality service by on- boarding customers on manufacturing applications.
• Servicing our networks
• Servicing all users within the company
• Answer help desk tickets

Job Type: Full timeExperience level: College student desired or 4 years of IT help desk experienceSchedule: Monday to Friday- 40 hours (can be flexible if student)Work Location: In person (Lafayette and Crowley location)