IT Help Desk Tech

Cybertron; Reno (NV); Remote; USD 45,000 - 80,000; Full time

Job summary

An innovative IT services provider is seeking dedicated professionals for a fully remote role. Join a dynamic team that values growth and collaboration while managing diverse technology needs for various clients. This position offers the chance to develop your skills in a fast-paced environment, focusing on problem-solving and customer service excellence. With a commitment to employee development, the company provides competitive salaries, performance bonuses, and comprehensive benefits. If you are passionate about technology and thrive in a supportive team atmosphere, this opportunity is perfect for you.

Benefits

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Qualifications

• Looking for candidates with strong communication and interpersonal skills.
• Must have a strong technical background and the desire to solve complex problems.

Responsibilities

• Manage and support clients’ technology infrastructure.
• Provide stellar customer service and problem-solving solutions.

Skills

Exceptional written and oral communication skills

Exceptional interpersonal skills

Strong documentation skills

Attention to detail

Multi-tasking skills

Technical background and interest

Problem-solving

Windows 10

Network Printers and Deployment

LAN and WAN Networking

General Hardware and Software Troubleshooting

Tools

Windows Server 2019

Office 365

Exchange Administration

Active Directory

Group Policy

Hyper-V

VSphere/ESXi

Job description

Benefits:

• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off

Job Description

THIS IS A FULLY REMOTE POSITION - WORK FROM YOUR HOME

(First 4 weeks of training, Monday to Friday: 9am - 6pm)
Full Time Hours: Monday - Friday: 11am - 8pm

Cybertron is a growth-oriented IT Services Provider in Wichita looking for a few exceptional people to add to our team. We are a hard-working team of professionals who are responsible for the infrastructure and management of our clients’ technology, while providing stellar customer service. We work with a variety of different clients in almost every type of industry and of various sizes and backgrounds – and that makes our workday very exciting, fast-paced, and never the same as the day before! We encourage and challenge each other to learn more every day and to gain more knowledge and experience. If you are a dedicated problem solver, who loves technology and wants to be in a team friendly environment, then we are looking for you!

Looking for a candidate that meets the following criteria:

1. Exceptional written and oral communication skills.
2. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
3. Strong documentation skills.
4. Fierce attention to detail and strong multi-tasking skills.
5. Ability to mentor and be mentored.
6. Strong technical background and interest.
7. Desire to solve complex problems and learn from them!

Skills:

1. Windows 10
2. Network Printers and Deployment
3. LAN and WAN Networking
4. General Hardware and Software Troubleshooting

Some knowledge:

1. Windows Server 2019
2. Office 365 and Exchange Administration
3. Active Directory
4. Group Policy
5. Hyper-V and/or VSphere/ESXi

As a rapidly growing organization, Cybertron is continually adding new, career-driven team members who recognize the opportunities for growth and development. We offer competitive salaries along with generous performance bonus plans, health insurance, 401k, holiday pay and PTO.

Come join our team!