IT Help Desk Tech

Cybertron; Las Vegas (NV); Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative IT services provider is seeking dedicated individuals to join their remote team. This role offers the opportunity to work from home while engaging with a diverse clientele across various industries. The ideal candidate will possess strong communication skills and a solid technical background, with a passion for problem-solving. As part of a growth-oriented organization, you will be encouraged to learn and develop your skills in a supportive environment. Enjoy competitive salaries, generous performance bonuses, and comprehensive health benefits while making a meaningful impact in the tech industry.

Benefits

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Qualifications

• Exceptional written and oral communication skills are required.
• Strong technical background and interest in solving complex problems.

Responsibilities

• Manage and troubleshoot client technology infrastructure.
• Provide stellar customer service and support to various clients.

Skills

Windows 10

Network Printers and Deployment

LAN and WAN Networking

General Hardware and Software Troubleshooting

Tools

Windows Server 2019

Office 365 and Exchange Administration

Active Directory

Group Policy

Hyper-V

VSphere/ESXi

Job description

Benefits:

• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off

Position Details:

THIS IS A FULLY REMOTE POSITION - WORK FROM YOUR HOME

(First 4 weeks of training, Monday to Friday: 9am - 6pm)
Full Time Hours: Monday - Friday: 11am - 8pm

About Us:

Cybertron is a growth-oriented IT Services Provider in Wichita looking for a few exceptional people to add to our team. We are a hard-working team of professionals responsible for the infrastructure and management of our clients’ technology while providing stellar customer service. We work with a variety of clients in almost every type of industry and of various sizes and backgrounds – making our workday exciting, fast-paced, and never the same as the day before! We encourage and challenge each other to learn more every day and to gain more knowledge and experience. If you are a dedicated problem solver who loves technology and wants to be in a team-friendly environment, then we are looking for you!

Candidate Criteria:

• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Strong documentation skills
• Fierce attention to detail and strong multi-tasking skills
• Ability to mentor and be mentored
• Strong technical background and interest
• Desire to solve complex problems and learn from them

Skills Required:

• Windows 10
• Network Printers and Deployment
• LAN and WAN Networking
• General Hardware and Software Troubleshooting

Some Knowledge Preferred:

• Windows Server 2019
• Office 365 and Exchange Administration
• Active Directory
• Group Policy
• Hyper-V and/or VSphere/ESXi

Join Us:

As a rapidly growing organization, Cybertron is continually adding new, career-driven team members who recognize the opportunities for growth and development. We offer competitive salaries along with generous performance bonus plans, health insurance, 401k, holiday pay, and PTO.

Come join our team!