IT Help Desk Tech

Cybertron; Carson City (NV); Remote; USD 50,000 - 90,000; Full time

Job summary

This innovative firm is seeking dedicated problem solvers who thrive in a fast-paced environment. As part of a growth-oriented IT services provider, you'll engage with diverse clients and tackle exciting challenges daily. The position offers a fully remote work setup, allowing you to contribute from the comfort of your home while enjoying a supportive team atmosphere. With a focus on professional development, you'll have opportunities to enhance your skills and knowledge. Join a dynamic team that values collaboration and continuous learning, and make a significant impact in the technology sector.

Benefits

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Qualifications

• Exceptional written and oral communication skills required.
• Strong technical background and desire to solve complex problems.

Responsibilities

• Provide stellar customer service while managing clients' technology.
• Mentor and be mentored in a team-friendly environment.

Skills

Windows 10

Network Printers and Deployment

LAN and WAN Networking

General Hardware and Software Troubleshooting

Tools

Windows Server 2019

Office 365 and Exchange Administration

Active Directory

Group Policy

Hyper-V and/or VSphere/ESXi

Job description

Benefits:

• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off

Position Details:

THIS IS A FULLY REMOTE POSITION - WORK FROM YOUR HOME

(First 4 weeks of training, Monday to Friday: 9am - 6pm)
Full Time Hours: Monday - Friday: 11am - 8pm

About Us:

Cybertron is a growth-oriented IT Services Provider in Wichita looking for a few exceptional people to add to our team. We are a hard-working team of professionals responsible for the infrastructure and management of our clients’ technology while providing stellar customer service. We work with a variety of clients in almost every type of industry and of various sizes and backgrounds – making our workday very exciting, fast-paced, and never the same as the day before! We encourage and challenge each other to learn more every day and to gain more knowledge and experience. If you are a dedicated problem solver who loves technology and wants to be in a team-friendly environment, then we are looking for you!

Candidate Criteria:

• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Strong documentation skills
• Fierce attention to detail and strong multi-tasking skills
• Ability to mentor and be mentored
• Strong technical background and interest
• Desire to solve complex problems and learn from them

Skills Required:

• Windows 10
• Network Printers and Deployment
• LAN and WAN Networking
• General Hardware and Software Troubleshooting

Some Knowledge Preferred:

• Windows Server 2019
• Office 365 and Exchange Administration
• Active Directory
• Group Policy
• Hyper-V and/or VSphere/ESXi

As a rapidly growing organization, Cybertron is continually adding new, career-driven team members who recognize the opportunities for growth and development. We offer competitive salaries along with generous performance bonus plans, health insurance, 401k, holiday pay, and PTO.

Come join our team!