IT Help Desk Support & Web Developer

RiseMe; Campbell Hall (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

RiseMe in Campbell Hall, NY, seeks an experienced IT Help Desk/Desktop Support specialist to provide hands-on end-user assistance across multiple sites. You will image, deploy, and repair workstations, manage user accounts via Active Directory, and support VOIP and collaboration tools.

The role requires strong Windows hardware experience, PowerShell scripting familiarity, and ability to prioritise a varied ticket queue while delivering professional communication.

Qualifications

• Experience in IT help desk or desktop support roles preferred.
• Experience imaging, deploying, repairing Windows hardware (Dell) and mobile devices.
• Knowledge of AD/GP concepts, MFA enforcement, and credential provisioning.

Responsibilities

• Set up, image, deploy, and repair workstations and peripherals for new hires and staff.
• Create/modify user accounts and manage access via AD/Group Policy; provision Office 365 licenses.
• Assist development team with web app programming and basic coding tasks.
• Maintain and troubleshoot network across sites including Wi-Fi, Ethernet, and switches.
• Support VoIP platforms and communication tools; troubleshoot conferencing and collaboration systems.
• Provide end-user software support for Windows, Office, Adobe, QuickBooks, and critical apps.
• Install and troubleshoot networked printers/scanners and lab print requests.
• Document procedures, maintain knowledge base, and deliver basic end-user training.

Skills

Windows Desktop Support

PowerShell scripting

Active Directory/Group Policy

VoIP/telephony

Networking basics

End-user support

Communication

Education

Bachelor's degree in Computer Science/Information Technology

Tools

Advanced IP Scanner

SentinelOne

Huntress

Barracuda

Entra/Microsoft 365 Admin

Job description

Description

Key Responsibilities

• Hardware Support & Deployment: Set up, image, deploy, and repair workstations and peripherals (RAM, fans, mics) for new hires and existing staff; configure docking stations and home-office setups; manage aircards, tablets, phones, and cell boosters across job sites.
• User Account & Access Management: Create/modify/disable accounts and distribution lists; automate credential provisioning (PowerShell, Microsoft Graph); manage access via AD/Group Policy; provision O365/E3 licenses via Entra; administer intranet access; support offboarding and MFA enforcement.
• Web Development: Assist development team with web application programming using common vibe-coding platforms (e.g., Cursor).
• Network Administration: Maintain and troubleshoot Wi-Fi, Ethernet, and switches across sites, including port mapping (e.g., Advanced IP Scanner).
• Telephony/VoIP & Communications: Support auto-attendant, voicemail, and VoIP platforms (e.g., ReachUC); troubleshoot ClickUp, GroupMe, SMS-forwarding, and related automation.
• Software/Application Support: Support Windows 11, Office, Adobe, QuickBooks, SSRS, Excel/ActiveX, PDFCreator, and mission-critical custom apps.
• Printer/Scanner Support: Install and troubleshoot networked printers/scanners, print profiles, label printers, and high-quality lab print requests.
• Meetings & Collaboration Tools: Support OneDrive, conferencing tools, AV/camera setup, and meeting attendance tracking.
• Cybersecurity & Backups: Monitor endpoints (SentinelOne, Huntress); triage security incidents; review phishing-simulation results; manage email filtering (Barracuda).
• Documentation & Training: Document procedures, maintain knowledge base articles, and provide basic end-user training.
• General/Soft Skills: Deliver professional help desk support, coordinate with vendors, support multiple sites, and manage a varied daily ticket queue.

This role is primarily a hands-on, end-user support position. Responsibilities may change based on the actual scope of day-to-day work.

Requirements

Qualifications

• Prior experience in an IT help desk, desktop support, or similar technical support role preferred; a strong willingness to learn and grow is equally valued.
• Hands-on experience supporting Windows desktop/laptop hardware (Dell) and mobile devices, including imaging, deployment, component-level repair (e.g., RAM upgrades, fan/mic replacement), and troubleshooting non-booting systems.
• Working knowledge of user account and access management, including Windows Server Active Directory/Group Policy concepts, Microsoft Office/E3/Entra administration, and secure credential provisioning for new-hire batches (e.g., one-time-secret links, MFA enforcement).
• Familiarity with VoIP/telephony systems.
• Basic knowledge of Object-Oriented Programming.
• Basic networking knowledge: Wi-Fi/access points, Ethernet, switches (including reading/documenting port maps), and general troubleshooting of connectivity issues; comfort using network diagnostic tools (e.g., Advanced IP Scanner).
• Exposure to endpoint security/antivirus tools (e.g., SentinelOne, Huntress), email filtering/security platforms (e.g., Barracuda), phishing-simulation/security-awareness training tools, and basic cybersecurity best practices.
• Basic PowerShell scripting familiarity.
• Strong troubleshooting and problem-solving skills across both software and hardware.
• Excellent time management and organizational skills, with the ability to prioritize a varied ticket queue across multiple sites.
• Clear, professional communication skills (written and verbal), including comfort providing remote assistance to non-technical end users.
• Ability to handle sensitive information with discretion, including during security-incident response and employee onboarding/offboarding.
• Degree in Computer Science, Information Technology, or a related field.