IT Help Desk Support / System Administrator

Grit Ppo; Village of Croton-on-Hudson (NY); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health plan

Flexible spending

Retirement plan

Paid time off

Family leave

Disability insurance

Training & development

Job summary

Grit PPO in Croton-on-Hudson, NY is seeking an Entry Level IT Help Desk Support / Sys Admin to provide technical assistance across departments. You will be the first point of contact for IT inquiries and help maintain computer systems, networks, and software applications.

This full-time, on-site role offers competitive benefits, including a Health plan, PTO, and training opportunities, with an hourly wage of $18.

Qualifications

• 1–2 years of experience in a help desk or technical support role.
• Solid understanding of computer systems, networks, and software.
• Excellent problem-solving and analytical abilities.
• Customer-oriented with strong communication and organization skills.

Responsibilities

• Provide technical support to employees via phone, email, or in person.
• Troubleshoot hardware and software issues and resolve problems promptly.
• Install, configure, and update computer systems and software.
• Collaborate with IT to deploy new software/hardware.
• Maintain records of issues and resolutions in the ticketing system.
• Assist in IT policy implementation and employee onboarding/offboarding.
• Oversee the Patch Management Process.

Skills

Help desk

Networking basics

Troubleshooting

Windows OS

Education

Bachelor's degree (preferred)

Job description

Company Description

Grit - Pest Process Outsourcing is a United States-based BPO company that focuses on the pest industry, including Pest Control, Tree & Lawn Management, and Wildlife Management companies. Our goal is to help businesses magnify their value, increase conversion rates on leads and new business, retain current customers, and gain a competitive advantage while lowering operational costs. We provide access to a complete team of professional, administrative, technical, and knowledgeable customer service staff to enhance the customer experience and strengthen client relationships.

Role Description

Grit PPO is seeking a talented and driven individual to join our team as an Entry Level IT Help Desk Support / Sys Admin. In this role, you will be responsible for providing technical assistance and support to our employees across various departments. Your primary goal will be to ensure smooth and efficient operation of our computer systems, networks, and software applications. As an IT Help Desk Support / Sys Admin, you will play a crucial role in resolving technical issues faced by our employees. You will the first point of contact for all IT-related inquiries and will be responsible for providing prompt and efficient support. To be successful in this role, you should have a strong understanding of computer systems, networks, and software applications. You should also possess excellent problem-solving skills and be able to communicate technical information in a clear and concise manner. Additionally, you should be highly organized and detail-oriented, as you will be responsible for documenting and tracking technical issues. This is a full-time position with competitive benefits.

Responsibilities

• Provide technical support and troubleshooting assistance to employees via phone, email, or in person
• Troubleshoot hardware and software issues, identifying and resolving problems in a timely manner
• Install, configure, and update computer systems, software applications, and peripheral devices
• Collaborate with the IT team to deploy new software and hardware solutions
• Maintain accurate records of technical issues and resolutions in our ticketing system
• Assist in the development and implementation of IT policies and procedures
• Support the onboarding and offboarding processes
• Overseeing the Patch Management Process

Requirements

• Minimum 1-2 years of experience in a help desk or technical support role
• Knowledge of computer systems, networks, and software applications
• Excellent problem-solving and analytical skills
• Customer-oriented and committed to providing exceptional support
• Strong time management and organizational skills
• Effective collaboration with colleagues as a team playerBut I realize there's a mistake. Wait continuing.
• Able to work well under pressure and in a fast-paced environment
• Strong attention to detail

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• IT certifications such as CompTIA A+, Microsoft Certified IT Professional

Benefits

This is a full-time on-site position paying $18 per hour. Benefits include:

• Health Care Plan (Medical, Dental & Vision)
• Flexible Spending Account
• Retirement Plan
• Life Insurance
• Paid Time Off
• Family Leave
• Short Term & Long Term Disability
• Training & Development