IT Help Desk Support Specialist

Christianson PLLP; Willmar (MN); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen detailorientierten IT Help Desk Support Specialist, der technische Unterstützung für Endbenutzer bietet. In dieser Rolle sind Sie verantwortlich für die Behebung von Computer- und Anwendungsproblemen und die Unterstützung bei Softwareinstallationen. Sie arbeiten innerhalb etablierter Prozesse, um Probleme zu verfolgen und zu lösen, und bieten Anleitung, um zukünftige technische Schwierigkeiten zu verhindern. Diese Position bietet die Möglichkeit, in einem dynamischen Team zu arbeiten, das Wert auf Zusammenarbeit, Weiterbildung und persönliche Entwicklung legt. Wenn Sie eine Leidenschaft für Technologie haben und Kundenservice schätzen, ist dies die perfekte Gelegenheit für Sie.

Benefits

Persönliche Freizeit

Urlaubstage

Flexible Arbeitszeiten

Krankenversicherung

Zahnversicherung

Aflac

Lebens-, Invaliditäts- und AD&D-Versicherung

401(k) Sparplan

Unterstützung für Weiterbildung

CPA-Prüfungsunterstützung

Qualifications

• Erfahrung in der Behebung technischer Probleme und Kundenanfragen.
• Kenntnisse in Windows-Betriebssystemen und grundlegenden Netzwerktechniken.

Responsibilities

• Beantwortung und Lösung von technischen Anfragen der Endbenutzer.
• Dokumentation aller Vorfälle und Lösungen im Ticketing-System.

Skills

Kundenservice

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Technisches Verständnis

Analytische Fähigkeiten

Education

1-3 Jahre Erfahrung in IT-Support

Tools

Microsoft 365

Ticketing-System

Job description

We are looking for someone who:

• Strong interpersonal skills to deliver exceptional customer service.
• Excellent problem-solving skills with the ability to adapt quickly.
• Able to communicate technical ideas in a language anyone can understand.
• Has a passion for technology and a desire for continuous learning.
  

Examples of the duties:

• Respond to and resolve end-user requests for technical assistance via phone, email, Teams, or ticketing system.
• Troubleshoot basic IT issues, including hardware, software, applications, systems, and network connectivity problems.
• Utilize internal knowledge bases, product documentation and the web to research and implement solutions.
• Guide users through troubleshooting steps, providing clear instructions for problem resolution.
• Escalate complex issues to the appropriate IT staff while ensuring proper documentation and communication.
• Support software installations, device setups, system configurations, and password resets.
• Document all reported incidents, resolutions, and troubleshooting steps in the ticketing system.
• Create training materials and SOP’s to increase efficiency and promote self-help.
• Educate users on best practices to prevent future technical issues and provide documentation when needed.

Job Description:
We are seeking a detail-oriented and customer-focused IT Help Desk Support Specialist to respond to technical assistance requests from end users via phone, email, Teams, or a ticketing system. This role is responsible for troubleshooting and resolving basic computer, application, operating system, device, and server issues while maintaining high service levels and documentation standards. The IT Help Desk Support Specialist will work within established processes to track and resolve reported problems, escalate complex issues, and provide user guidance to prevent future technical difficulties.

Qualifications & Characteristics

• 1-3 years of experience in IT support, help desk, or a related technical support role.
• Strong knowledge of Windows operating systems, common software applications, and basic networking principles.
• Strong problem-solving, analytical skills, critical thinking skills, and attention to detail.
• Excellent communication and customer service skills, with the ability to explain technical solutions in non-technical terms.
• Ability to work within established IT processes and escalate issues appropriately.
• Skilled at prioritizing help based on severity and needs of individuals or groups.
• Can work independently but also work effectively with a team.
• Knowledge of Microsoft 365, including but not limited to Outlook, Excel, Word, and Teams.
• Previous experience in accounting-based applications and environments is a plus.
  

Other things we think you should know about the position

• Location – on-site or hybrid in our Willmar, MN office
• Hours are normally Monday–Friday, 8:00 a.m. – 5:00 p.m. CST with occasional evening or weekend coverage.
  

Who We Are
At Christianson, we’re more than just your local accounting and consulting firm. We’re dedicated to getting to know our clients on a deeper level so that we can not only serve their needs today, but also anticipate future needs and design custom solutions to ensure their success. We create clients for life.

Christianson, PLLP, a locally and nationally respected CPA and consulting firm, provides traditional services such as accounting services, auditing, tax, and estate planning to large and small clients across a variety of industries, from agribusiness and manufacturing to biofuels and health care.

Here’s why we think you should work here!
With our varied client base, Christianson provides a challenging and fast-paced work environment with a wide range of opportunities for our employees. There is boundless potential for advancement and further education. We’re proud to be a community-oriented firm and we value staff who understand the importance of giving back to the communities we serve and live in. We are professional, we work hard, but we also like to have fun. We enjoy time together in and out of work with planned socials, contests, and other events.

We Want to See You Succeed
Our firm’s purpose is to Help People Succeed, whether it be our client, our co-workers, or our communities. At Christianson, we take a special interest in pursuing people who have the capacity and desire to help people succeed.

At Christianson, the fuel that drives our best work is collaboration. We’re not just about careers – we’re about opportunities for well-rounded individuals. We strive to give each employee room to grow, as a professional and as a person.

Our experience, expertise, and skills are enriched by the varied landscape of people on our teams and in our communities. We’re dedicated to ensuring everyone at Christianson feels that they belong, that their ideas will be heard and respected, and that their unique perspective is appreciated and honored. Keeping our teammates involved and supported isn’t a one-time act – it’s an ongoing commitment!

Some of the ways we empower our staff include continuing education opportunities; internal councils and committees to drive our wellness, engagement, and DEI efforts; and our annual onsite all-staff retreat we call “Camp Christianson”.

Perks of working at Christianson

• Personal Time Off
• Holidays
• Flexible Schedule to help with Work/Life Balance
• Health care coverage
• Dental
• Aflac
• Life, Disability, and AD & D Insurance
• 401(k) savings plan
• Continuing education support, including the cost of training and annual licensing
• CPA exam support
• Employee and Business Development referral programs

Disclaimer: This job description reflects the assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. We are an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

In addition to competitive salaries, we take pride in offering a comprehensive range of benefits designed to support our team members. These benefits go beyond financial compensation, reflecting our commitment to our employees' well-being, balance, and personal growth. Some additional benefits include: 401(k) contributions, Health & Wellness support, Flexibility, Professional Development, and Seasonal Time-off.Hourly range: $25.00 - $32.21