Digital Support Analyst III, Lab

Sutter Health; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization dedicated to exceptional customer satisfaction! In this role, you will provide tier two troubleshooting assistance, ensuring timely resolution of issues and engaging with analysts for complex challenges. With a focus on quality and efficiency, you'll be part of a team that values your expertise and contributions. This position offers a comprehensive benefits package and the opportunity to work in a supportive environment that prioritizes professional growth and development. If you're passionate about technology and customer service, this is the perfect opportunity for you!

Benefits

Comprehensive benefits package

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 3 years of recent relevant experience required.

Responsibilities

• Provide tier two troubleshooting assistance for customer issues.
• Engage with analysts to resolve challenging problems.

Skills

Customer Satisfaction

Troubleshooting

Application Support

Proficiency in Clinisys (Sunquest)

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Bachelor's degree in Clinical Laboratory Science

Job description

We are so glad you are interested in joining Sutter Health!

Organization:

SHSO-Sutter Health System Office-Valley

Position Overview:

Ensures exceptional customer satisfaction by providing tier two troubleshooting assistance. Ensures timely resolution of problems, informs customers of unresolved issues, and engages other analysts directly to resolve challenging issues.

Experience with Clinisys (Sunquest) is desired.

Job Description

Education:

Equivalent experience will be accepted in lieu of the required degree or diploma.

Bachelor's degree in Computer Science, Information Technology, Clinical Laboratory Science, or a related field.

Certification & Licensure:

Application proficiency in the assigned area of responsibility, where applicable, within 6 months.

Typical Experience:

3 years of recent relevant experience.

Skills and Knowledge:

Proven expertise in architecture, design, development, and ongoing support of the relevant application.

Additional Details:

• Job Shift: Days
• Schedule: Full Time
• Shift Hours: 8 hours
• Days of the Week: Monday - Friday
• Weekend Requirements: As Needed
• Benefits: Yes
• Unions: No
• Position Status: Non-Exempt
• Weekly Hours: 40
• Employee Status: Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range: $44.28 to $66.42 / hour

The salary range may vary based on location, experience, education, skills, licensure, certifications, and organizational needs. Compensation includes a comprehensive benefits package.