IT Helpdesk Support Specialist

Young World Physical Education

Central Business District (MA)

On-site

USD 36,000 - 50,000

Full time

14 days+

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Job summary

The Worcester Public Schools is seeking an IT Helpdesk Support Specialist to provide Tier-1 and Tier-2 support for over 50 locations, 25,000 students, and 4,000 staff. You will handle imaging, hardware repairs, and account management while delivering high-quality technical assistance to teachers and staff.

The role requires experience with Windows, G Suite, printers, and hardware troubleshooting, with immediate start and full-time hours.

Qualifications

Three years of hardware repair/troubleshooting experience.
Associates degree or equivalent work experience in computer science or related field.
Experience with Windows OS and Microsoft Office suites.
Familiarity with TCP/IP networking and Gmail/G Suite products.

Responsibilities

Imaging and re-imaging computers using images.
Repair and maintain district hardware (PCs, Chromebooks, printers, tablets, projectors).
Configure and install devices and peripherals.
Manage Windows Active Directory on assigned computers.
Troubleshoot network, server, and software image issues.
Move and transport technology hardware as needed.
Coordinate with vendors for warranty work.

Skills

Windows OS

TCP/IP networking

Gmail & G Suite

Printer maintenance

Customer service

Lifting 40+ lbs

Education

Associates degree or equivalent

Bachelor’s degree (preferred)

Tools

Jamf Pro

IncidentIQ

Google Accounts/Workspace

Mac Cache Servers

Job description

Worcester Public Schools Durkin Administration Building - Worcester, Massachusetts Open in Google Maps

IT Helpdesk Support Specialist

Worcester Public Schools Durkin Administration Building - Worcester, Massachusetts Open in Google Maps

Job Details

Job ID: 5881601
Application Deadline: Posted until filled
Posted: Aug 12, 2026 12:00 AM (UTC)

Starting Date: Immediately

Job Description

JOB TITLE: IT HELPDESK SUPPORT SPECIALIST

The Worcester Public Schools is looking for an energetic and knowledgeable IT support specialist to add to its dedicated team. Not only does the district have excellent benefits, but you also get to go home feeling you truly helped a child’s education by providing our teachers and staff with top‑notch technical support. Your days will never be the same, as the core team supports over 50 locations, 25,000 students, 4,000 staff, and 30,000+ devices. Come join our team and feel good about what you do for a living!

START DATE: IMMEDIATELY

REPORTS TO: NETWORK ENGINEER / ASSISTANT IT DIRECTOR

This position is responsible for maintaining district computers, Chromebooks, iPads, printers, projectors, and other technology hardware and software in the district. Technology is always evolving, so this person must maintain a working knowledge of current technology.

Principal Responsibilities

Re‑imaging computers using portable and server based images
Repair and maintain computers, Chromebook, printers, tablets, projectors, and other hardware
Configure and install computers, Chromebook, printers, tablets, projectors, and other hardware
Maintain Windows Active Directory on assigned computers, including joining and removing computers from the domain
Assist with network, server, and software image troubleshooting
Transport and move technology hardware as required.
Work with the district contact for disposal or recycling of retired computer equipment
Re‑purpose computer equipment by salvaging usable parts before disposal or recycling
Coordinate with vendors to complete warranty work as necessary
Troubleshoot wiring related problems, including patch cables, Ethernet jacks, switches and stacks and WAN related problems
Respond to IT tickets using the district’s ticketing system
Responsible for assuring equal educational opportunity to all individuals regardless of race, color, gender, age, marital status, religion, gender identity, national origin, sexual orientation, homelessness, or disability.
Performance of other job‑related duties as assigned.

Help Desk & Mail Administration

Answer Calls from Help Desk: Provide responsive, Tier-1 and Tier-2 phone support by answering and resolving incoming calls from the district Help Desk, ensuring accurate logging of user issues.
Doherty Help Desk M-F PMs: Staff the District IT Help Desk during advertised hours, Monday through Friday, providing direct on‑site technical assistance to students and staff.
Tickets - Help Desk: Actively monitor, update, and resolve incoming Help Desk tickets in a timely manner to maintain high user satisfaction and minimize instructional downtime.

Systems Management

Jamf Pro: Administer and maintain Apple devices across the district using Jamf Pro Mobile Device Management (MDM), including deploying applications, configuring profiles, and ensuring security compliance.
IncidentIQ: Utilize the IncidentIQ platform for comprehensive IT asset management and help desk ticketing, ensuring accurate inventory tracking and efficient workflow management.
Google Accounts: Manage Google Workspace accounts, executing tasks such as provisioning new users, de‑provisioning departing staff, resetting passwords, and managing access permissions as required.
Mac Cache Servers: Deploy, configure, and maintain Mac Cache Servers to optimize network bandwidth, reduce internet traffic, and expedite software updates and app deployments for all Apple devices.

Network Support

Network Installs/Replacements/Diagnostics: Perform on‑site network hardware installations, swap out aging or failing equipment, and conduct comprehensive diagnostic testing on network infrastructure as needed to ensure continuous and reliable connectivity.

Required Qualifications

Working knowledge of current and previous generation Windows operating systems and Microsoft Office suites
Understand the basic concepts of TCP/IP ethernet networking.
Working knowledge of Gmail and other G Suite products
Experience maintaining and repairing printers
A minimum of three years’ successful hardware repair troubleshooting experience.
Associates degree, or equivalent work experience, in computer science or related field
Excellent people skills
Reliable vehicle transportation, license, and clean driving record
Ability to lift at least 40 pounds

Preferred Qualifications

Bachelors degree in computer science or related field.
CompTia A+ certification
Microsoft certified professional
G Suite certifications
Ability to speak Spanish, Vietnamese, Albanian, Portuguese, Arabic or an African language.

Job Details

SALARY: IT Support Specialist, $25.65 - $35.15
WORK YEAR: Full Year Position / 52 Weeks
WORK DAY: 7:30 A.M. to 3:30 P.M.
Position Type: Full-time
Salary: $26 to $36 Per Hour

Equal Opportunity Employer

The Worcester Public Schools is an Equal Opportunity/Affirmative Action Employer/Educational Institution and does not discriminate regardless of race, color, ancestry, sex, gender, age, religion, national origin, gender identity or expression, marital status, sexual orientation, disability, pregnancy or a related condition, veteran status or homelessness. The Worcester Public Schools provides equal access to employment and the full range of general, occupational and vocational education programs. For more information relating to Equal Opportunity/Affirmative Action contact the Human Resource Manager, 20 Irving Street, Worcester, MA 01609, 508-799-3020.

Job Requirements