IT Help Desk Specialist - Windows & AD Support

Socket.dev; Boulder (CO); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

BI Incorporated in Boulder, CO is seeking a help desk associate to act as a liaison for information systems problem management. You will diagnose and refer inquiries related to personal computers, operating systems, and standard software, providing first level support to internal customers.

You will maintain the help desk queue, assist with cellular equipment and vendor plans, and manage user accounts in MS Exchange and Active Directory.

Qualifications

• High School diploma or GED required.
• Associates Degree in IT or related field preferred.
• 1–2 years related work experience preferred.
• Excellent customer service and troubleshooting skills.
• Attention to detail and ability to work under pressure.
• MS Windows Desktop OS knowledge (past and current).
• Typing 20 wpm.
• Knowledge of cellular plans, usage and vendors.
• Basic computer knowledge and software used by the dept.
• Valid US driver’s license and ability to travel.
• US citizenship required and able to pass federal background check.

Responsibilities

• Answers inquiries from internal and external customers about PCs, OS, software, networking, and printers.
• Performs first level troubleshooting and refers complex problems to appropriate staff or vendors.
• Maintains company database tracking help desk requests, status and resolution.
• Assists employees with cellular equipment tracking and vendor plan changes.
• Creates users in internal databases and MS Exchange/Active Directory.
• Performs other duties as assigned.

Skills

Customer service

Troubleshooting

Attention to detail

Under pressure

Windows OS

Typing 20 wpm

Cellular plans knowledge

Database basics

Computer basics

Driver's license

US citizenship

Background check

Education

High School diploma or GED

Associate's Degree in IT or related field

Job description

BI Incorporated in Boulder, CO is seeking a help desk associate to act as a liaison for information systems problem management. You will diagnose and refer inquiries related to personal computers, operating systems, and standard software, providing first level support to internal customers.

You will maintain the help desk queue, assist with cellular equipment and vendor plans, and manage user accounts in MS Exchange and Active Directory.