Computer Support Specialist

Socket.dev; Boulder (CO); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

BI Incorporated in Boulder, CO is seeking a help desk associate to act as a liaison for information systems problem management. You will diagnose and refer inquiries related to personal computers, operating systems, and standard software, providing first level support to internal customers.

You will maintain the help desk queue, assist with cellular equipment and vendor plans, and manage user accounts in MS Exchange and Active Directory.

Qualifications

• High School diploma or GED required.
• Associates Degree in IT or related field preferred.
• 1–2 years related work experience preferred.
• Excellent customer service and troubleshooting skills.
• Attention to detail and ability to work under pressure.
• MS Windows Desktop OS knowledge (past and current).
• Typing 20 wpm.
• Knowledge of cellular plans, usage and vendors.
• Basic computer knowledge and software used by the dept.
• Valid US driver’s license and ability to travel.
• US citizenship required and able to pass federal background check.

Responsibilities

• Answers inquiries from internal and external customers about PCs, OS, software, networking, and printers.
• Performs first level troubleshooting and refers complex problems to appropriate staff or vendors.
• Maintains company database tracking help desk requests, status and resolution.
• Assists employees with cellular equipment tracking and vendor plan changes.
• Creates users in internal databases and MS Exchange/Active Directory.
• Performs other duties as assigned.

Skills

Customer service

Troubleshooting

Attention to detail

Under pressure

Windows OS

Typing 20 wpm

Cellular plans knowledge

Database basics

Computer basics

Driver's license

US citizenship

Background check

Education

High School diploma or GED

Associate's Degree in IT or related field

Job description

Benefits Information

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.

Qualifications

Minimum Requirements

• High School diploma or GED required.
• Associates Degree is Information Technology or related field preferred.
• One to two years (1-2) related work experience preferred.
• Excellent customer service and troubleshooting skills.
• Attention to detail.
• Ability to work under pressure.
• Working knowledge of past and current versions of MS Windows Desktop Operating Systems.
• Ability to type 20 wpm.
• Knowledge of cellular plans, usage and vendors.
• Basic knowledge of database maintenance.
• Basic computer knowledge.
• Ability to work with computers and the necessary software typically used by the department.
• Current Driver’s License and the ability to safely operate a motor vehicle required for travel.
• United States citizenship required.
• Ability to pass a federal background check and obtain a suitability determination.

BI Incorporated

Responsibilities

Summary

Acts as a liaison for information systems problem management. Screens, diagnoses and/or refers inquiries and requests related to the performance and maintenance of personal computers and related systems

Primary Duties and Responsibilities

• Answers inquiries and requests from both internal and external customers regarding issues with personal computers, standard operating systems, standard software packages, networking, and printers.
• Performs first level troubleshooting to resolve basic problems. Refers more complex problems to the appropriate support personnel or vendor.
• Maintains Company database tracking incoming help desk requests, status and resolution.
• Assists employees with cellular equipment tracking and support. Contacts cellular vendors to evaluate plans. Recommends and executes vendor changes.
• Creates users for internal Company database, makes modifications as needed.
• Creates and maintains users in MS Exchange and Active Directory.
• Performs other duties as assigned.

Pay

Pay USD $22.50/Hr.