IT Help Desk Specialist - Tier 1 Support

Advanced Rx Management; Town of Florida (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

Advanced Rx Management is seeking an IT Support Specialist to maintain the desktop computing environment and provide end-user assistance. You will troubleshoot hardware and software issues, configure workstations, and support the internal IT Helpdesk.

Responsibilities include deploying equipment, managing IT assets, and ensuring secure, documented operations across the organization. The role emphasizes Tier 1 support for ezClaims and ezDispense clients in a fast-paced setting.

Qualifications

• Strong problem-solving and troubleshooting skills.
• Solid understanding of computer hardware, software, operating systems, and related technology.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple requests and manage deadlines.
• Ability to handle confidential information with discretion.
• Able to work in a fast-paced environment with multiple priorities.

Responsibilities

• Provide Tier 1 technical support and resolve hardware, software, connectivity, and workstation issues.
• Monitor and respond to requests submitted through the IT Helpdesk.
• Monitor the Service Desk queue and process tickets based on priority.
• Document troubleshooting steps and configurations in the ticketing system.
• Modify workstation configurations, utilities, and default settings as needed.
• Support ezClaims and ezDispense client base and escalate complex issues.
• Set up and deploy computers for new employees with approved images and configurations.
• Assist onboarding with equipment and access provisioning.
• Maintain accurate inventory records and proper storage of IT assets.

Skills

Problem-solving

Troubleshooting

Hardware & Software

Operating systems

Organization

Prioritization

Discretion

Fast-paced work

Education

High school diploma

Associate degree

CCNA/CompTIA A+

Job description

Advanced Rx Management is seeking an IT Support Specialist to maintain the desktop computing environment and provide end-user assistance. You will troubleshoot hardware and software issues, configure workstations, and support the internal IT Helpdesk.

Responsibilities include deploying equipment, managing IT assets, and ensuring secure, documented operations across the organization. The role emphasizes Tier 1 support for ezClaims and ezDispense clients in a fast-paced setting.