IT Help Desk Specialist – Tier 1 Support

McNaughton-McKay Electric Company; Schertz (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

McNaughton-McKay Electric Company in the San Antonio/Schertz area seeks an IT Help Desk Support Tier 1 to be the frontline IT contact for employees in offices, warehouses, and field operations. You will deliver responsive, professional support, document incidents and resolutions, and strive for fast first‑contact solutions while communicating clearly with non‑technical users.

Success requires strong customer service, clear communication, and the ability to resolve common problems quickly, while

Qualifications

• 1 year of experience in help desk or IT support.
• Experience in fast-paced environments with emphasis on responsiveness and quality service.
• Exposure to distribution, warehouse, field, or multi-site operations is preferred.

Responsibilities

• Respond to internal IT requests with professionalism and urgency.
• Serve as the first contact for hardware, software, network access, printers, RF devices, and business systems.
• Document incidents, troubleshooting steps, and resolutions in the ticketing system.
• Escalate issues with complete context and clear action summaries.
• Assist with onboarding and user training to reduce repeat requests.
• Maintain accurate records for IT assets and supported devices.
• Support basic server, backup, or administrative tasks as assigned.

Skills

Customer service

Communication

Team collaboration

Problem solving

Job description

McNaughton-McKay Electric Company in the San Antonio/Schertz area seeks an IT Help Desk Support Tier 1 to be the frontline IT contact for employees in offices, warehouses, and field operations. You will deliver responsive, professional support, document incidents and resolutions, and strive for fast first‑contact solutions while communicating clearly with non‑technical users.

Success requires strong customer service, clear communication, and the ability to resolve common problems quickly, while