Senior Remote Help Desk Specialist — Windows & O365

Weltman, Weinberg & Reis Co., LPA; Cincinnati (OH); Sur place; USD 35 000 - 39 000; Plein temps

Avantages offerts par ce poste

PTO 16 days

9 holidays

Medical benefits

Dental

Vision

401(k)

Parental Leave

Life and Disability Insurance

Onsite fitness

Bistro To Go on site

Résumé du poste

Weltman, Weinberg & Reis Co., LPA is seeking a Help Desk Support Specialist Sr. to serve as the primary escalation point between Level 1 and Desktop Support. You will diagnose complex issues remotely, guide Level 1 staff, and validate when a desk-side visit is required.

Responsibilities include advanced troubleshooting for Windows 11, Office 365, Active Directory, VPN, MECM, and remote access. This role emphasizes documentation, knowledge sharing, and consistent attendance in a professional

Qualifications

• One year certificate from college or technical school in computer science or data processing.
• Minimum of 2 years troubleshooting experience in a high-volume help desk or technical support environment.
• Must possess good organizational skills, be adaptable, and be able to prioritize tasks.
• Ability to read and understand software, hardware and process documentation and develop instructional materials.

Responsabilités

• Conducts problem recognition, research, isolation, resolution and follow-up for user problems.
• Reviews, prioritizes, and resolves tickets escalated by Level 1 Support that require advanced diagnostic time.
• Validates all support tickets destined for Desktop Support by performing root-cause analysis.

Connaissances

Troubleshooting

Active Directory

Remote desktop

VPN troubleshooting

Windows 11

Office 365

Documentation

Communication skills

Customer service

Ticketing systems

Formation

One year certificate in computer science or data processing

Outils

MECM

Remote desktop software

Ticketing system

Description du poste

Weltman, Weinberg & Reis Co., LPA is seeking a Help Desk Support Specialist Sr. to serve as the primary escalation point between Level 1 and Desktop Support. You will diagnose complex issues remotely, guide Level 1 staff, and validate when a desk-side visit is required.

Responsibilities include advanced troubleshooting for Windows 11, Office 365, Active Directory, VPN, MECM, and remote access. This role emphasizes documentation, knowledge sharing, and consistent attendance in a professional