IT Help Desk Specialist I

UBank; Lufkin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

UBank in Texas seeks an IT Support Specialist I to provide first-level technical support to employees and act as the initial contact for IT requests. You will troubleshoot hardware, software, and connectivity issues, while maintaining tickets and clear communication.

You will assist with onboarding, device deployment, and routine identity tasks, escalating when needed to more senior teams or vendors.

Qualifications

• Experience in help desk or desktop support is preferred.
• Basic knowledge of Windows PCs, Microsoft 365, printers, mobile devices.
• Ability to document tickets and troubleshooting steps clearly.
• Strong communication and customer service skills are essential.

Responsibilities

• Serve as initial contact for employee IT requests via phone, email, chat or service desk.
• Create, categorize, prioritize, update, and close service tickets with details.
• Troubleshoot workstation, laptop, software, printing, and connectivity issues.
• Assist with password resets, account unlocks, MFA enrollment, and on/offboarding tasks.
• Support onboarding, device deployment, software installation, and equipment replacement.
• Follow approved procedures and escalate complex issues to higher-level resources.

Skills

Help desk support

Windows troubleshooting

Microsoft 365

Customer service

Network connectivity basics

Security and access controls

Documentation & tickets

Education

Associate degree or technical diploma or relevant certification

Tools

Microsoft 365

Job description

UBank in Texas seeks an IT Support Specialist I to provide first-level technical support to employees and act as the initial contact for IT requests. You will troubleshoot hardware, software, and connectivity issues, while maintaining tickets and clear communication.

You will assist with onboarding, device deployment, and routine identity tasks, escalating when needed to more senior teams or vendors.