IT Help Desk Specialist | Flexible Hours & Benefits

Catalyst Elite Group; Sacramento (CA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Catalyst Elite Group, a dynamic IT consulting company, is seeking a Customer Service Representative in Sacramento, CA. This full-time position offers competitive pay and comprehensive benefits.

As a CSR, you'll handle customer inquiries, resolve issues, and provide exceptional support. You'll also troubleshoot technical problems, maintain records, and ensure timely updates to clients using tools like Excel and SQL.

Qualifications

• Bachelor's degree in a related field is preferred.
• Proficiency in Excel and SQL is expected.
• Strong problem-solving and customer-focused skills are required.

Responsibilities

• Handling customer inquiries
• Resolving issues
• Providing excellent support
• Troubleshooting technical problems
• Maintaining accurate records
• Ensuring customer satisfaction

Skills

Excellent communication

Problem solving

Customer-centric approach

Data analysis

Client communication

Education

Bachelor's degree in a related field

High school diploma or equivalent

Tools

Excel

SQL

Job description

Catalyst Elite Group, a dynamic IT consulting company, is seeking a Customer Service Representative in Sacramento, CA. This full-time position offers competitive pay and comprehensive benefits.

As a CSR, you'll handle customer inquiries, resolve issues, and provide exceptional support. You'll also troubleshoot technical problems, maintain records, and ensure timely updates to clients using tools like Excel and SQL.