IT Help Desk Specialist — Fast-Paced User Support

UBA America; New York (NY); On-site; USD 42,000 - 68,000; Full time

Job summary

UBA America is seeking a proactive IT Helpdesk specialist to support end-users, troubleshoot hardware/software, and ensure smooth IT operations in our environment. You will handle setup and configuration of devices, collaborate with cybersecurity for secure networks, and maintain documentation.

Ideal candidates have strong problem-solving, customer service, and technical skills across/macOS and Windows, with AD knowledge and certifications considered a plus.

Qualifications

• Proven experience as IT helpdesk specialist or in a similar role.
• Strong knowledge of macOS and/or Windows OS including Active Directory.
• Familiarity with networking principles and protocols.
• Excellent troubleshooting and problem-solving skills.
• Solid understanding of computer hardware, software, and peripherals.
• Certifications (e.g., CompTIA A+, Network+, Security+, CCNA) are a plus.

Responsibilities

• Respond to and resolve user inquiries and issues related to hardware, software, and network systems.
• Provide timely and effective technical support via phone, email, or in-person, ensuring a high level of customer satisfaction.
• Assist users in resolving hardware, software, and network-related issues.
• Assist users with the setup, installation, and configuration of computers, peripherals, and software applications.
• Diagnose and resolve hardware and software problems promptly, minimizing downtime.
• Perform hardware upgrades and replacements as needed.
• Assist with the setup, configuration, and deployment of desktops, mobile devices, and other hardware.
• Coordinate with vendors for hardware repairs and replacements.
• Maintain and troubleshoot network connectivity issues.
• Configure and manage routers, switches, and other networking equipment.
• Collaborate with the cybersecurity team to ensure secure network infrastructure.
• Conduct routine system maintenance tasks, including updates, patches, and security configurations.
• Monitor IT infrastructure to ensure optimal performance and address potential issues.
• Perform regular backups and data recovery procedures.
• Assist users with password resets and account-related issues.
• Manage user accounts, permissions, and access rights.
• Create and maintain comprehensive documentation of IT processes and guides.
• Keep accurate records of support requests, resolutions, and inventory.

Skills

macOS/Windows

Active Directory

Networking principles

Troubleshooting

Hardware & peripherals

Communication skills

IT certifications

Education

BSc in IT/CS

Job description

UBA America is seeking a proactive IT Helpdesk specialist to support end-users, troubleshoot hardware/software, and ensure smooth IT operations in our environment. You will handle setup and configuration of devices, collaborate with cybersecurity for secure networks, and maintain documentation.

Ideal candidates have strong problem-solving, customer service, and technical skills across/macOS and Windows, with AD knowledge and certifications considered a plus.