IT Help Desk Specialist — Customer-First On-Site Support

Agency Cybersecurity; Richmond (VA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

10 days PTO

11 federal holidays

401(k) with company match

Monthly healthcare stipend

Gym membership stipend

Weekly team lunches

Job summary

Agency Cybersecurity in Richmond, VA seeks an IT Customer Service Representative to join a hybrid, on-site team. The role blends help desk duties with customer service, focusing on technical support for software via phone, email, and chat.

Entry-level applicants with strong problem-solving and communication skills are encouraged. A Bachelor’s degree is preferred, though 4+ years of related experience will be considered. Benefits and growth opportunities are highlighted.

Qualifications

• Proven experience in IT support or similar customer-facing roles.
• Strong problem-solving and technical aptitude.
• Excellent communication and interpersonal skills.

Responsibilities

• Troubleshoot and resolve technical issues related to software via phone, email, or chat.
• Guide customers through step-by-step solutions and provide clear documentation.
• Record and update logs of customer interactions in the ticketing system.

Skills

IT support

Customer service

Troubleshooting

Mac/Windows

Communication

Education

Bachelor’s degree preferred

Tools

CRM systems

Ticketing system

Job description

Agency Cybersecurity in Richmond, VA seeks an IT Customer Service Representative to join a hybrid, on-site team. The role blends help desk duties with customer service, focusing on technical support for software via phone, email, and chat.

Entry-level applicants with strong problem-solving and communication skills are encouraged. A Bachelor’s degree is preferred, though 4+ years of related experience will be considered. Benefits and growth opportunities are highlighted.