IT Help Desk Specialist - 1st Line Support (Casino)

INDIGO SKY LLC; Wyandotte (OK); On-site; USD 35,000 - 40,000; Full time

Job summary

INDIGO SKY LLC is seeking a full-time IT Support Specialist at Indigo Sky Casino in Wyandotte, OK. The position requires high school education and previous helpdesk experience. Responsibilities include assisting users with IT issues, logging calls, and providing top-notch customer service.

The ideal candidate should have a solid understanding of Microsoft Windows and troubleshooting skills, and be able to work in a fast-paced environment.

This role requires the ability to lift weights and stand for extended periods. A drug-free workplace is maintained.

Qualifications

• Must be able to communicate effectively with team members.
• Previous Helpdesk (telephone support) experience is required.
• Excellent customer service skills preferred.
• Teamwork capabilities and high capacity for training employees.
• Must be detail oriented and proactive.

Responsibilities

• Provide first line response for users needing IT assistance.
• Maintain a high degree of customer service for all support queries.
• Log all calls on the call logging system.
• Respond to enquiries from clients and resolve hardware/software problems.
• Support users in using computer equipment and provide training as needed.

Skills

Effective communication

Helpdesk support experience

Customer service

Teamwork capabilities

Detail oriented

Education

High School Diploma or GED

Tools

TCP/IP

Windows XP

MS Office 2010

Outlook 2010

VNC

Microsoft Windows 7 troubleshooting

Job description

INDIGO SKY LLC is seeking a full-time IT Support Specialist at Indigo Sky Casino in Wyandotte, OK. The position requires high school education and previous helpdesk experience. Responsibilities include assisting users with IT issues, logging calls, and providing top-notch customer service.

The ideal candidate should have a solid understanding of Microsoft Windows and troubleshooting skills, and be able to work in a fast-paced environment.

This role requires the ability to lift weights and stand for extended periods. A drug-free workplace is maintained.