Players Club Clerk

Paycom; Wyandotte (OK); On-site; USD 17,000 - 25,000; Full time

Job summary

Indigo Sky Casino in Wyandotte, OK is seeking a full-time Guest Services Associate to greet players and assist with club accounts. You will provide member services, maintain knowledge of the rewards program, and support events.

The role requires a high school diploma or GED, strong communication and customer service skills, and the ability to work swing shifts, nights, weekends and holidays. Prior casino tracking system experience is a plus.

Qualifications

• GED or high school diploma required.
• Previous customer service experience preferred.
• Experience with casino tracking systems is a plus.

Responsibilities

• Greets and assists customers with their player's club card.
• Provide club member services and maintain knowledge of the club program and tracking system.
• Assist with special events and promotions.
• Attend staff meetings as scheduled.

Skills

Customer service

Communication skills

Problem solving

Learning ability

Education

GED or high school diploma

Tools

Casino tracking systems

Job description

Job Details: Job Location: Indigo Sky Casino - Wyandotte, OK 74370, Position Type: Full Time, Education Level: High School, Travel Percentage: None, Job Shift: Swing, Job Category: Other, Starting Rate: $15.27 an hour

ESSENTIAL FUNCTIONS:

• Greets and assists customers with their player's club card.
• Provide club member services to ensure overall guest satisfaction, and maintain a thorough knowledge of the club program, player tracking system, and overall casino operations.
• Club representatives greets guests, provides members with account status information, resolve guest inquiries and assists with special events and promotions.
• Attends staff meetings as scheduled.

JOB PREREQUISITES:

• Above average oral communication skills
• Excellent customer service
• Problem solving capability
• High capacity for learning

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

Qualifications:

EDUCATION: GED or high school diploma.

EXPERIENCE: Previous customer service experience. Casino tracking systems a plus.

LICENSES OR CERTIFICATIONS: Be able to obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license.

PHYSICAL REQUIREMENTS:

Ability to maneuver in a casino/ office /outdoor environment.. Standing, sitting, walking for long periods of time, moving/lifting up to 50-lbs; climbing, stooping, bending, crawling, kneeling, etc. Full range of physical mobility and manual dexterity required.

WORK ENVIRONMENT:

We maintain an alcohol/drug-free workplace. Must have the ability to work in a fast paced environment and perform in casino operations containing smoke and second hand smoke with high noise level and bright lights. Must be able and willing to work nights, weekends and holidays as needed. Pleasant personality with the ability to work in fast paced environment.