IT Help Desk Specialist

Solveretechnical; Maryland; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an IT Help Desk Specialist to deliver exceptional technical support to customers. In this entry-level role, you will troubleshoot and resolve IT issues for both local and remote users, ensuring smooth operations and user satisfaction. You'll document all incidents using helpdesk software and assist with hardware and software installations while adhering to security protocols. This position offers a comprehensive benefits package, including medical, dental, and vision insurance, along with a supportive work environment that values diversity and inclusion. If you're passionate about IT and eager to make a difference, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Time Off

Holidays

Short-term Disability

Long-term Disability

Qualifications

• Ability to communicate technical concepts to non-technical clients.
• Knowledge of IT infrastructure and equipment, including PCs and servers.

Responsibilities

• Provide IT support to resolve technical issues for local and remote users.
• Document issues via helpdesk management software and enter trouble tickets.

Skills

Effective Communication

Problem Solving

IT Infrastructure Knowledge

Customer Support

Technical Documentation

Education

Relevant IT Certifications (Security+, Networking+)

1-7 Years of Relevant Experience

Tools

Help Desk Management Software

MS Office Tools

Adobe Tools

Network Printers and Scanners

Job description

Solvere Technical Group is seeking an IT Help Desk Specialist to provide technical support to our customers.

Responsibilities

• Support services include, but are not limited to, providing IT support to resolve technical issues efficiently for both local and remote users.
• Document via helpdesk management software all issues pertaining to systems issues and resolution thereof.
• Enter trouble tickets into the Help Desk ticketing system and route advanced support requests to appropriate divisions.
• Monitors system logs for errors and determines when to escalate error conditions.
• Respond to customer inquiries and diagnose, identify, isolate and analyze problems utilizing experience and knowledge, Setup, troubleshoot, and maintain user workstations.
• Perform the initial setup and installation of standard seat configuration.
• Install any additional authorized hardware and software required. Sanitize (“wipe”) hardware prior to disposal, in accordance with DoN and DoD policy.
• Apply Security Technical Implementation Guidelines (STIG), Security patches and operating system updates as required by DoD and DoN (e.g. IAVA, IAVB, NAVCIRT alerts, information operations conditions (INFOCON), NCTF-CNT Computer Task Orders (CTOs), and other alerts via military message traffic), and as dictated by good security practices and local protocol.
• Provides standalone and network printer scanner support as well as support on other external devices. Install and configure authorized software on NMCI S&T workstations.
• Provide basic application support on MS Office Tools, Adobe Tools, MS Teams, etc.

Minimum Qualifications

• Ability to communicate effectively at a technical and end-user level both orally and in writing.
• Effectively communicate technical concepts to non-technical clients.
• Ability to work without direct supervision or with a team.
• Ability to handle multiple basic tasks at one time and solve routine problems with limited assistance.
• Ability to communicate effectively and work with diverse groups of people.
• Ability to follow directions and to work in tense situations.
• Knowledge of IT infrastructure and equipment. (PC's, Servers, Switches, Routers etc.) Security+, Networking+, or other IT-related certifications
• One to seven years of relevant years' experience.

Security

• Active Secret Clearance is required.

Benefits

Solvere offers a comprehensive and generous benefits package, including medical, dental, and vision insurance for the employee and/or families, basic life insurance, short- and long-term disability, 401k plan, paid time off, and holidays. Additional voluntary options include supplemental insurance plans.

About the Company

Solvere Technical Group is committed to hiring and retaining a diverse workforce. Solvere is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Business Consulting and Services