IT Help Desk Specialist

Nutex-Health; Houston (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Nutex Health is seeking an IT Help Desk Specialist to serve as a key front-line IT resource for company employees and hospital-based users in Houston. You will handle calls, emails, and service tickets, providing remote troubleshooting and device provisioning according to IT procedures.

The role emphasizes customer-focused support, clear communication, and adherence to escalation paths. A+ and Network+ certifications are valued, with AD experience strongly preferred.

Qualifications

• At least 3 years of professional IT support in a Microsoft-based environment with AD.
• Experience imaging and deploying Microsoft OS in AD environments.
• Strong hardware troubleshooting for printers, PCs, and scanners.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the first point of contact for employees and hospital-based users by phone or email.
• Perform remote troubleshooting and diagnostic questioning.
• Provision devices and user accounts per IT procedures.
• Document issues, troubleshooting steps, and resolutions in service tickets.
• Escalate unresolved issues to the appropriate IT resources.
• Share feedback and improvements for support workflows.

Skills

Microsoft Windows

Active Directory

Customer service

Troubleshooting hardware

Communication skills

A+/Network+ certifications

Education

Associate degree in IT or related field

Job description

Nutex Health is seeking an *IT Help Desk Specialist* to serve as a key front-line IT resource for company employees and company-owned hospitals, helping ensure reliable access to hardware, software, systems, and support services.This role answers calls, creates and manages service tickets, troubleshoots technical issues, and escalates unresolved matters to the appropriate IT resource while maintaining clear, professional communication with internal customers. The goal is to deliver responsive, customer-focused technical support that protects productivity, supports business continuity, and strengthens confidence in IT services across the organization.*Responsibilities** Serve as the first point of contact for employees and hospital-based users seeking technical assistance by phone or email.* Perform remote troubleshooting through diagnostic techniques and investigative questions.* Provision devices and user accounts in accordance with established IT procedures.* Determine the best solution based on the issue and customer needs.* Walk the customer through the problem-solving process.* Escalate unresolved issues to the appropriate support personnel or internal team.* Provide accurate information on IT products or services.* Document reported issues, troubleshooting steps, and resolutions accurately in service tickets.* Follow up with customers and provide timely status updates until issues are resolved or appropriately escalated.* Share customer feedback, recurring issues, and service improvement opportunities with the appropriate internal team.* Identify and recommend improvements to help desk procedures, knowledge resources, and support workflows.*Required Qualifications** At least 3 years of professional IT support experience in a Microsoft-based environment, including Microsoft products, cloud-based applications, networked computing, desktops, and Active Directory.* Ability to image and install Microsoft operating systems into an enterprise Active Directory.* Ability to troubleshoot and resolve various hardware components for printers, PCs, and scanners.* Ability to diagnose and resolve fundamental technical issues.* Excellent written and verbal communication skills.* Customer-oriented, patient, and professional under pressure.* Associate degree in IT, Computer Science, or equivalent relevant experience.* Having both A+ and Network+ certifications may be considered in lieu of the stated years of experience.*Preferred Qualifications** Additional IT certifications such as CCNA or MCSA are desirable.Benefits:* 401(k) matching* Dental insurance* Flexible spending account* Health insurance* Health savings account* Life insurance* Paid time off* Vision insuranceApplication Question(s):* This is a fully on site position located in Houston, TX 77056. Are you located within commuting distance to Houston, TX?Location:* Houston, TX 77056 (Preferred)Work Location: In person