IT Help Desk Manager: Lead & Elevate University IT Support

Arcadia University; Glenside (PA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Healthcare

Tuition benefits

Retirement benefits

Health and wellness programs

Job summary

Arcadia University is seeking an IT Help Desk Manager in Glenside to oversee IT Support Services, mentor staff, and ensure excellent customer service. The role requires a Bachelor's Degree and at least 3 years of experience.

The ideal candidate possesses strong technical skills in desktop applications and a proven ability to lead a team. Arcadia offers a competitive benefits package, including healthcare and tuition benefits.

Qualifications

• Minimum 3 years of relevant IT experience.
• Experience leading a team of technicians.
• Ability to work in a fast-paced, customer-facing environment.

Responsibilities

• Ensure exemplary customer service and address Service Requests.
• Supervise daily activities of ITSS technical analysts.
• Provide onsite and remote support for various devices.

Skills

Customer service

Technical troubleshooting

Team leadership

Communication skills

Problem-solving

Education

Bachelors Degree

Tools

Google Workspace

Microsoft Intune

Active Directory

Job description

Arcadia University is seeking an IT Help Desk Manager in Glenside to oversee IT Support Services, mentor staff, and ensure excellent customer service. The role requires a Bachelor's Degree and at least 3 years of experience.

The ideal candidate possesses strong technical skills in desktop applications and a proven ability to lead a team. Arcadia offers a competitive benefits package, including healthcare and tuition benefits.