IT Support Manager: Lead & Elevate Help Desk

Arrow Financial Corporation; City of Glens Falls (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid vacation

Medical insurance

401(k) and Pension plans

Education reimbursement

Job summary

Arrow Financial Corporation is looking for an IT Manager in Glens Falls, NY, to lead the IT Support team. This role involves supervising workflow, maintaining user support, and collaborating with management to achieve operational goals.

The ideal candidate will have over 8 years of relevant IT support experience and knowledge of systems such as Windows, Microsoft 365, and Active Directory. The position offers competitive compensation including various benefits.

Qualifications

• 8+ years of relevant IT support experience.
• 3 years of supervisory experience preferred.
• Experience developing training materials.
• Strong multitasking and prioritization abilities.

Responsibilities

• Lead the IT Support team and manage performance.
• Provide user support and troubleshoot IT equipment.
• Enhance new hire orientation with HR collaboration.
• Oversee IT Support operations and ticket systems.
• Administer user accounts in Active Directory.

Skills

Windows

Microsoft 365

Active Directory

Help desk ticketing tools

Prioritization

Time management

Communication

Problem-solving

Education

Bachelor’s degree in information technology or equivalent experience

Tools

Call center management software

Job description

Arrow Financial Corporation is looking for an IT Manager in Glens Falls, NY, to lead the IT Support team. This role involves supervising workflow, maintaining user support, and collaborating with management to achieve operational goals.

The ideal candidate will have over 8 years of relevant IT support experience and knowledge of systems such as Windows, Microsoft 365, and Active Directory. The position offers competitive compensation including various benefits.