IT Service Desk Manager — Lead Onsite Support & Excellence

Infinite-Campus

Minneapolis (MN)

On-site

USD 77,000 - 115,000

Full time

14 days+

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Benefits offered by this job

Medical

Onsite Health Center

Teledoc

Dental

Vision

Health Savings Account

Flexible Spending Accounts

Short & Long Term Disability

Life and ADD insurance

Generous paid time off (PTO)

Holiday pay

Employee Assistance Program

401k

Employee Stock Option Plan

Education Assistance

Daily free lunch and beverages at our

Job summary

Infinite Campus is seeking a Manager of the IT Service Desk to oversee a team of technicians and ensure high-quality internal support. The role focuses on delivering timely, accurate service and driving improvements across onboarding, access control, and knowledge sharing.

Qualified candidates will have a degree in IT or related field and at least five years in IT Service Desk management, with strong leadership, customer service, and technical troubleshooting skills across Windows, macOS, and

Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field.
At least five years of IT Service Desk management experience in a technology environment.
Strong leadership, communication, and customer service skills.
Solid technical troubleshooting across hardware, software, and networks.

Responsibilities

Oversee and lead the IT Service Desk team to ensure effective and efficient support for internal staff.
Guide onboarding/offboarding, access and asset management, and knowledge sharing.
Act as escalation point for complex technical issues and drive service levels.
Collaborate with other IT teams on cross-functional projects and process improvements.