IT Help Desk Intern

Enterfusion; Orlando (FL); On-site; USD 22,000 - 28,000; Full time

Job summary

Enterfusion is seeking an IT Help Desk Intern in its downtown Orlando office. This role offers hands-on experience supporting the IT team with technical issues, ticket responses, and customer service in a collaborative environment.

You will shadow seasoned technicians, assist with onboarding new technologies, document solutions, and contribute to team projects while balancing academic commitments. Schedule is 30-40 hours weekly; compensation is $18 per hour.

Qualifications

• Bachelor’s degree in IT, CS, or related field as stated.
• Basic understanding of computer hardware, software, and networking.
• Strong communication and interpersonal skills with a customer-first attitude.
• Willingness to learn and contribute to a team.

Responsibilities

• Assist IT support with daily help desk operations, including tickets.
• Shadow technicians to learn troubleshooting of hardware and software.
• Participate in onboarding for new technologies and configurations.
• Document solutions and create knowledge base articles.
• Join team meetings and contribute ideas for projects.
• Support special projects across IT areas.

Skills

A passion for technology

Strong communication

Interpersonal skills

Independent work

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Microsoft Office Suite

Job description

Join Enterfusion as an IT Help Desk Intern!

Are you looking to kickstart your career in IT? At Enterfusion, we believe in nurturing fresh talent and providing you with hands‑on experience in a dynamic environment. As an IT Help Desk Intern, you will gain invaluable skills while supporting our dedicated IT team. Dive into the world of tech support, troubleshooting, and customer service, and make your mark in our exciting, collaborative workspace!

WHAT YOU'LL DO:

• Assist the IT support team with daily help desk operations, including responding to tickets and resolving technical issues.
• Shadow experienced technicians to learn best practices in troubleshooting hardware and software problems.
• Participate in the onboarding process for new technologies, helping prepare equipment and configurations.
• Document solutions and create knowledge base articles to streamline future support.
• Take part in team meetings, contributing your ideas and gaining insights into project management.
• Support special projects as assigned, allowing you to explore various areas within IT.

WHAT YOU NEED:

• A passion for technology and a willingness to learn!
• Currently pursuing or recently completed a Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, software applications, and networking.
• Strong communication and interpersonal skills with a customer‑first attitude.
• A desire to contribute to a team, while also being able to work independently.
• Familiarity with Microsoft Office Suite (Word, Excel, etc.) is a plus.

WHAT WE OFFER:

• Real‑world experience in a supportive and energetic atmosphere.
• Opportunities to enhance your technical problem‑solving skills.
• A chance to engage with a talented team and network within the industry.
• Flexible schedule accommodating your academic commitments.

LOCATION:

This internship is based in our vibrant downtown Orlando office, putting you right in the middle of the action!

WHAT YOU'LL EARN:

Schedule: 30-40 hours per week, Monday - Friday, between the hours of 8AM and 6PM

Compensation: $18 per hour, non-exempt position, paid internship.