IT Help Desk I (Pipeline) with Security Clearance

Lucayan Technology Solutions LLC; Honolulu (HI); On-site; USD 42,000 - 55,000; Full time

Job summary

Lucayan Technology Solutions LLC is seeking an IT Helpdesk I to join our Honolulu operations. You will be the first point of contact for staff, handling Tier 1 troubleshooting and end-user support in a security-conscious environment.

You'll work under the IT Security Manager to help maintain endpoint security, DoD compliance, and reliable service delivery across Windows, Microsoft 365, and network services for staff and faculty.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• 1+ year of help desk, IT support, or desktop technician experience preferred.
• Must be a U.S. citizen with ability to obtain DoD security clearance and DoD 8570 IAT Level I certification within 6 months.

Responsibilities

• Respond to IT support requests via ticketing system, phone, email, or in person.
• Troubleshoot hardware, software, network, and security issues for end users.
• Assist with user access provisioning, password resets, and account management.
• Document incidents and service requests with accurate records.

Skills

Windows OS

Microsoft 365

Active Directory

Networking basics

Education

High school diploma or equivalent

Associate degree in IT or related field

Tools

Helpdesk ticketing system

Job description

About Lucayan Technology Solutions LLC Lucayan Technology Solutions LLC is a CVE Certified, Veteran Owned Small Business offering cutting edge, integrated Information Technology solutions. We assist government customers by delivering viable solutions for their increasingly complex IT needs with the understanding that the right technology mix with proper execution plays a crucial role in accomplishing their mission. We use a proven, agile and innovative approach to discover, evaluate, architect and implement advanced solutions to ensure our customers ultimate success.

Job Title: IT Helpdesk I Location: Honolulu, Hawaii Employment Type: Full-Time, On-Site Status: Talent Pipeline

This posting is intended to establish a pool of qualified candidates for future openings supporting ongoing operations. Positions may become available based on staffing needs, operational requirements, or workforce changes. Qualified applicants may be contacted as opportunities arise.

Job Summary

The IT Helpdesk I technician will serve as the first point of contact for IT-related support within a fast-paced, security-conscious environment. The position plays a critical role in safeguarding sensitive systems by performing Tier 1 troubleshooting, assisting users, and supporting day-to-day IT operations in alignment with cybersecurity protocols. You'll work under the guidance of the IT Security Manager to support and maintain endpoint security, system integrity, and federal compliance standards. The position ensures compliance with Department of Defense (DoD) cybersecurity and training requirements while maintaining system availability and reliability for staff and faculty.

Key Responsibilities

• Respond to and resolve basic IT support requests via ticketing system, phone, email, or in-person.
• Troubleshoot and resolve hardware, software, network, and security-related issues for end users.
• Support account management and user access control following organizational security policies (e.g., provisioning, password resets, deactivation).
• Log, track, and escape incidents and service requests as necessary, maintaining accurate documentation.
• Assist with the setup and deployment of IT equipment, including computers, printers, mobile devices, and secure communications hardware.
• Enforce and support IT security standards, including antivirus, encryption, patch management, and secure configurations.
• Work collaboratively with other IT and cybersecurity team members to monitor and maintain compliance with federal security requirements (e.g., NIST, DFARS, CMMC).
• Maintain inventory of IT assets and ensure appropriate tagging, tracking, and lifecycle documentation.

Qualifications Required

• Education: High school diploma or equivalent. Associate degree in IT or related field preferred.
• Experience: 1+ year of experience in a help desk, IT support, or desktop technician role.
• Clearance: U.S. citizenship required ;
• * ability to obtain and maintain DoD Secret Clearance .
• Certifications (DoD 8570 IAT Level I requirement): One of the following required within 6 months of hire:
• CompTIA A+
• CompTIA Network+
• CompTIA Security+ CE
• Equivalent IAT Level I certification
• Technical Skills: Knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking.
• Training Requirements (must be completed within 30 days of hire, then annually):
• DoD Cyber Awareness / IA Training
• DoD AT Level I (Anti-Terrorism Awareness)
• OPSEC Awareness Training (Level I)
• iWATCH Training
• Understanding of network connectivity, endpoint security practices, and IT troubleshooting techniques.
• Strong attention to detail and organizational skills.
• U.S. citizenship (required for access to government systems).
• Ability to obtain and maintain a government security clearance.

Preferred

• * Familiarity with NIST SP 800-171, DFARS, or CMMC frameworks.
• * Experience working in a government or defense contracting environment.
• * Exposure to Active Directory, endpoint protection platforms, and helpdesk ticketing systems.

Work Conditions

• * Onsite work required at our Honolulu, Hawaii location.
• * Standard duty hours: Monday - Friday, 0800-1600 HST , excluding federal holidays.
• * May involve occasional lifting (up to 25 lbs.), equipment setup, and off-hours/on-call support for outages or updates.

Why Join Our Pipeline?

• * Be first in line for upcoming openings aligned with your experience and career goals.
• * Stay connected with Lucayan's recruiting team for priority consideration.
• * Join a mission-focused environment where your expertise makes a tangible impact.