Information Technology & Media Support Specialist (Pipeline)

Lucayan Technology Solutions LLC; Carlisle (Cumberland County); On-site; USD 50,000 - 75,000; Full time

Job summary

Lucayan Technology Solutions LLC is looking for an Information Technology & Media Support Specialist to join their team at Carlisle Barracks, PA. The ideal candidate will manage digital media, support IT systems, and collaborate effectively in a professional military-academic environment. Qualifications include a high school diploma (bachelor's preferred), 2+ years in IT support, and strong skills in Microsoft Office 365. A Secret clearance is strongly preferred. This role is onsite and offers an opportunity to contribute to national security missions.

Qualifications

• High School Diploma or equivalent required; bachelor's degree preferred.
• 2+ years experience in IT support or web content management.
• Experience with AI and analytics tools is a plus.

Responsibilities

• Manage SFASID’s website and SharePoint portal.
• Provide IT and AV support for events.
• Build SOPs and quick-reference guides.

Skills

Professional communication

Proactive problem-solving

Website management

Adobe Acrobat

IT support

Digital multimedia integration

Education

High School Diploma or equivalent

Bachelor’s degree in IT or related field

Tools

Microsoft Office 365

SharePoint

WordPress

Analytics tools

Job description

Information Technology & Media Support Specialist (Pipeline)

About Lucayan Technology Solutions LLC

At Lucayan Technology Solutions LLC, we deliver secure, innovative solutions in support of national defense and intelligence missions. As a trusted government contracting partner, we provide top‑tier intelligence and technology services that safeguard our nation. Our team is mission‑driven, and we are committed to building careers that matter.

Secret clearance preferred

Join Our Pipeline for Future Opportunities!

This posting is intended to establish a pool of qualified candidates for future openings supporting ongoing operations. Positions may become available based on staffing needs, operational requirements, or workforce changes. Qualified applicants may be contacted as opportunities arise.

About this role

Lucayan Technology Solutions LLC is seeking an IT & Media Support Specialist to support the Security Force Assistance & Stability Integration Directorate (SFASID) at Carlisle Barracks, PA.

We’re looking for someone who is professional, proactive, and genuinely great with people. The ideal candidate solves problems before being asked, knows who to call before escalating a ticket, and documents solutions so the whole team benefits. If you’re the person who fixes the issue and then writes the SOP — this role is for you.

What you’ll do

• Manage SFASID’s website, SharePoint portal, Army 365 systems, and social media platforms
• Publish and distribute media products through DVIDS (audio, video, podcasts, imagery)
• Maintain knowledge repositories, lessons learned databases, and digital publications
• Provide IT, audio/visual, and event support for conferences and live simulcasts
• Configure and troubleshoot smart boards and AV systems across the facility
• Build SOPs and quick-reference guides for recurring technical issues
• Monitor RFIs and ISRs and recommend FAQ updates

What we’re looking for

• Extremely professional, punctual, and a strong communicator — verbal and written
• A natural networker and collaborator who builds relationships across IT and organizational teams
• Proactive problem‑solver who exhausts every option before escalating
• Data and AI savvy — experience with analytics tools and a genuine curiosity about AI‑augmented workflows
• Website management expert; WordPress experience a strong bonus
• Adobe Acrobat expert
• Hardware and smart board proficiency (intermediate to expert)
• Familiarity with Vantage or similar Army AI tools a plus; GenAI.mil experience welcome but not required

Qualifications

• High School Diploma or equivalent (Bachelor’s degree in IT, Communications, or related field preferred)
• Active Secret clearance strongly preferred (not contractually required, but operationally advantageous)
• 2+ years of experience in IT support, web content management, or knowledge management
• Favorable NACI required for CAC and DoD network access
• DoD 8570.01‑M IA/IT certification required within 6 months of appointment
• S killed in Microsoft Office 365 (SharePoint, Teams, Power Automate, Power Pages)
• Ability to manage multimedia integration (video, audio, graphics) for digital web products
• Strong organizational, communication, and collaboration skills

• Duty Station: Carlisle Barracks, PA (onsite required).
• Environment: Professional military‑academic setting, working with Army staff, interagency, international, and academic partners.

Why Join Our Pipeline?

• Be first in line for upcoming openings aligned with your experience and career goals.
• Stay connected with Lucayan’s recruiting team for priority consideration.
• Join a mission‑focused environment where your expertise makes a tangible impact.