IT Help Desk Field Support Technician

Famous Supply; Millcreek Township (Erie County); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a purpose-driven organization that values family culture and growth. As an IT Help Desk Field Support Technician, you will provide essential technical support across branches, managing equipment from acquisition to recycling. This role offers a dynamic work environment with opportunities for travel and project leadership. If you are a positive, service-minded individual with a passion for technology, this is your chance to make a meaningful impact in a supportive team. Experience a fulfilling career with a company that has been recognized as a Top Workplace for over a decade!

Benefits

Health, Vision, and Dental Insurance

Paid Time Off (Vacation and Holidays)

Paid Maternity and Paternity Leave

401K Employer Match

Bonus Opportunity

Fitness Reimbursement Program

Learning and Development Opportunities

Leadership Development Program

Career Growth Opportunities

Family Atmosphere

Qualifications

• 3-4 years of IT Support and/or Help Desk experience preferred.
• Ability to diagnose and resolve advanced technical issues.
• Excellent verbal and written communication skills.

Responsibilities

• Provide phone and desk-side in-person support.
• Participate and lead branch-specific projects to improve technology.
• Cultivate relationships with key branch personnel.

Skills

Microsoft Windows 11

Networking skills

Office 365

MacOS

Mobile phone (Android/iOS)

Jira

Confluence

VPN (client-side)

Customer service

Scripting for automation

Job description

If you want to work with a purpose-driven organization that has a family culture, keep reading! Famous is a place for positive, growth-oriented, high-performers, not someone who’s just interested in another “job” where time is traded for pay.

If this resonates with you, click “Apply” and find out why Famous has been named a Top Workplace every year for over a decade!

The IT Help Desk Field Support Technician provides technical support and hardware management to our expanding network of branches. This position will oversee the lifecycle of branch equipment from acquisition to recycling, including configuration and refreshing. IT Help Desk Field Support Technician also functions as a Tier 2 resource in our Help Desk, focused on branch-specific requests.

This position is based out of Western PA.

Responsibilities:

· Provide phone and desk-side in-person support

· Utilize remote management and vendor partners to deploy technical solutions and resolve issues as needed

· Up to 50% travel is required in our branch footprint. In-branch visits for projects and maintenance will sometimes be necessary

· Participate and lead branch-specific projects to deploy, update and improve technology

· Expand and maintain documentation, practices, and procedures for deploying and maintaining technology in our branches

· Follow run-book procedures when resolving issues and responding to incidents. Provide feedback and improve existing processes and procedures.

· Represent the IT department as “face to the customer”, cultivating relationships with key branch personnel to understand and advocate for their needs.

· Support inventory and asset management process

Technical Skills:

· Microsoft Windows 11

· Solid networking skills/knowledge

· Office 365

· Some MacOS is a plus

· Mobile phone (Android/iOS)

· Jira/Confluence

· VPN (client-side)

· Ability to diagnose and resolve advanced technical issues

· Customer-oriented and service-minded

· Install, configure, and maintain various software applications

· Develop scripts for automation tasks

· Excellent verbal and written communication skills

· Provide Support for video and collaborations issues

Experience:

· 3-4 years of IT Support and/or Help Desk experience preferred, or a combination of experience in wholesale distribution and technology

What Makes Us Famous!

• Health, Vision, and Dental Insurance
• Paid Time Off (Vacation and Holidays)
• Paid Maternity and Paternity Leave
• 401K Employer Match
• Bonus Opportunity
• Strong Culture through our 40 Fundamentals
• Family Atmosphere
• Fitness Reimbursement Program
• Associate Referral Bonus Program
• Learning and Development Opportunities
• Leadership Development Program
• Career Growth Opportunities

Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.

Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (https://famous-supply.com/famous-40-fundamentals/)!

To learn more about what makes us Famous, visit Famous-Supply.com!

We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.