IT Help Desk Associate — Windows & Ticketing Pro

Lanco Group of Companies; Homewood (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Job summary

Lanco Group of Companies in Homewood, IL is seeking a Help Desk I to provide first-line support for end users, handle tickets, and ensure timely resolution in a fast-paced environment. The role requires clear communication, basic hardware/software troubleshooting, and adherence to documented policies.

CompTIA Certification and service-desk experience are preferred. Salary ranges hourly from $20.00 to $22.00 with full benefits including medical, dental, vision, life insurance, and a 401(k); equal

Qualifications

• High school diploma and related experience.
• Excellent communication skills; will work with and talk to other departments and management regularly; capable of leading when needed.
• Strong troubleshooting skills with attention to detail; shows initiative and accountability.
• CompTIA Certification and Service Desk ticketing experience preferred.

Responsibilities

• Service Ticket Management – Receive, Update, Escalate or Resolve per departmental policies.
• Create documentation outlining standard methods for recurring issues.
• Configure and deploy Windows workstations using deployment tools per policies.
• Asset management – inventory, sanitation, disposal per policies.
• User account management – account creations and group memberships.
• Software management – installation and troubleshooting.
• Provide remote or in-person support for hardware and software.
• Educate staff on equipment and software usage and best practices.
• Ensure company policies are applied in end user computing technologies.
• Communicate activities to internal and external stakeholders.
• Adhere to company policies to minimize risk.
• Work in a fast-paced environment managing multiple priorities with high service levels.
• Ensure safety, health, and environmental regulations are followed; assist in delivering necessary training.
• Perform special projects as assigned.

Skills

Communication

Troubleshooting

Team player

Accountability

Education

High school diploma

Tools

CompTIA Certification

Job description

Lanco Group of Companies in Homewood, IL is seeking a Help Desk I to provide first-line support for end users, handle tickets, and ensure timely resolution in a fast-paced environment. The role requires clear communication, basic hardware/software troubleshooting, and adherence to documented policies.

CompTIA Certification and service-desk experience are preferred. Salary ranges hourly from $20.00 to $22.00 with full benefits including medical, dental, vision, life insurance, and a 401(k); equal