IT Help Desk Analyst – Legal Tech Support

Maverick Direct Inc.; Cleveland (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Maverick Direct Inc. is seeking an IT Support Analyst in Cleveland, Ohio to handle support queries and ensure a smooth IT experience for users. The role involves responding to requests, categorizing issues, and providing customer service for various technologies.

The ideal candidate will have a High School Diploma and at least three years of experience in a computer operations role, preferably in a Windows environment. Strong communication skills and the ability to multitask are essential.

This position is a direct hire opportunity.

Qualifications

• Three years of computer-operations experience in a Windows environment.
• Advanced educational courses are preferred.

Responsibilities

• Respond to IT support queries in a timely manner.
• Categorize and prioritize incoming requests.
• Assist in the resolution of technology-related questions.
• Maintain ownership of all requests and follow up as needed.
• Document best practices and procedures.
• Assist with project work as time permits.

Skills

Customer service experience

Knowledge of Microsoft Office 2010

Knowledge of Microsoft Windows 7

Knowledge of desktop applications

Experience with PC-based systems

IT qualification at NVQ level

Education

High School Diploma

Job description

Maverick Direct Inc. is seeking an IT Support Analyst in Cleveland, Ohio to handle support queries and ensure a smooth IT experience for users. The role involves responding to requests, categorizing issues, and providing customer service for various technologies.

The ideal candidate will have a High School Diploma and at least three years of experience in a computer operations role, preferably in a Windows environment. Strong communication skills and the ability to multitask are essential.

This position is a direct hire opportunity.